Delete uploaded Finding Aid in PDF format

[gabim...@gmail.com]

Hi, I'm trying to delete a Finding Aid which I uploaded in PDF format. The inventory has changed and I would now like to upload an updated PDF. When trying to delete I get an error message. I tried Chrome and Firefox.

Many thanks,

Gabriele 

[Dan Gillean]

Hi Gabriele! 

Can you please have someone check the error message found in the Nginx error logs, and share it with us? And if that doesn't have any further information, you can check Debug mode to see if you can get a stack trace of the issue. If you've followed our recommended installation instructions, then these instructions will help you access either of them: 

• https://www.accesstomemory.org/docs/2.5/admin-manual/maintenance/troubleshooting/#troubleshooting-logs-debug
  

If the problem has to do with service availability, then you could try clearing the application cache and restarting services. See: 

• https://www.accesstomemory.org/docs/2.5/admin-manual/maintenance/troubleshooting/#troubleshooting-clear-cache
  
• https://www.accesstomemory.org/docs/2.5/admin-manual/maintenance/troubleshooting/#restarting-services
  

If the problem ends up being related to filesystem permissions, then you could try resetting them like so: 

• sudo chown -R www-data:www-data /usr/share/nginx/atom
  

See: https://www.accesstomemory.org/docs/latest/admin-manual/installation/linux/ubuntu-xenial/#filesystem-permissions

Let us know what you find, and if any of the solutions above help resolve the issue. 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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[gabriele mohale]

Hi Dan,

Many thanks as always for your quick response and help - I had some delays on my side.

Let me forward your suggestions and request to Charl and his team and we will get back to you.

Best wishes,

Gabriele

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