Ubuntu Atom 2.4 Installation in VM, Unable to connect to Installer Web Page

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barb...@grinnell.edu

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Jun 22, 2018, 5:00:02 PM6/22/18
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I've walked through all the instructions up to running the web installer in Ubuntu 16.04.  At this point, error in all browsers, unable to connect.  I've tried both localhost and the server ip. No error message aside from "Unable to Connect". Hoping for recommendations on what I might have missed when running during installation up to this point. 

Thank you,

Erika

Dan Gillean

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Jun 25, 2018, 12:51:32 PM6/25/18
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Hi Erika, 

It's possible that the web installer requires more resources and time to be able to complete the installation. You might want to try looking at increasing the PHP execution limits, even if only temporarily for the installation process - see: 
Some other things you could potentially check as well: 

1) Make sure that the filesystem permissions are properly set. All files and directories below the root AtoM directory need to be owned by the www-data user - you can set them with the following command: 
  • sudo chown -R www-data:www-data /usr/share/nginx/atom
2) It's possible that your connection to MySQL has timed out - you could look at temporarily increasing the wait_timeout variable in your MySQL  configuration in mysqld. 

3) If you haven't already, I would suggest checking the Nginx error logs to seee if there is any further information available about the error. See: 



Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056
@accesstomemory

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Barber, Erika

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Jun 25, 2018, 12:54:48 PM6/25/18
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Thank you so much Dan, I’ll run through these suggestions.  I appreciate your help.

 

Regards,

 

Erika

 

Erika Barber

Library Systems Support Specialist

Grinnell College Libraries

1111 6th Ave.

Grinnell, IA  50112

Ph:641-269-3373

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Barber, Erika

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Jun 25, 2018, 2:47:32 PM6/25/18
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Dan,

 

I just wanted to confirm that the issues I’m having aren’t somehow related to trying to run a web installer on my desktop, when UBUNTU is running from command line in VM instance?  Is there something I should be doing configuration wise, to allow the VM to communicate more properly with the browser on my desktop?

 

Thank you,


Erika

 

Erika Barber

Library Systems Support Specialist

Grinnell College Libraries

1111 6th Ave.

Grinnell, IA  50112

Ph:641-269-3373

 

From: ica-ato...@googlegroups.com <ica-ato...@googlegroups.com> On Behalf Of Dan Gillean
Sent: Monday, June 25, 2018 11:51 AM
To: ICA-AtoM Users <ica-ato...@googlegroups.com>
Subject: Re: [atom-users] Ubuntu Atom 2.4 Installation in VM, Unable to connect to Installer Web Page

 

Hi Erika, 

 

It's possible that the web installer requires more resources and time to be able to complete the installation. You might want to try looking at increasing the PHP execution limits, even if only temporarily for the installation process - see: 

Some other things you could potentially check as well: 

 

1) Make sure that the filesystem permissions are properly set. All files and directories below the root AtoM directory need to be owned by the www-data user - you can set them with the following command: 

  • sudo chown -R www-data:www-data /usr/share/nginx/atom

2) It's possible that your connection to MySQL has timed out - you could look at temporarily increasing the wait_timeout variable in your MySQL  configuration in mysqld. 

 

3) If you haven't already, I would suggest checking the Nginx error logs to seee if there is any further information available about the error. See: 

 

 


Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

 

On Fri, Jun 22, 2018 at 5:00 PM, <barb...@grinnell.edu> wrote:

I've walked through all the instructions up to running the web installer in Ubuntu 16.04.  At this point, error in all browsers, unable to connect.  I've tried both localhost and the server ip. No error message aside from "Unable to Connect". Hoping for recommendations on what I might have missed when running during installation up to this point. 

 

Thank you,


Erika

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Dan Gillean

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Jun 25, 2018, 5:08:37 PM6/25/18
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Hi Erika, 

It's true that most browsers have their own timeout limits built in, that usually kick in around the one-minute mark. There are ways to modify this if you're willing to do some online searching, but I'm hoping that's not the cause. What you're doing is the expected practice for installation - once the server is properly configured, then you should be proceeding to any computer with an internet connection and access to the server's IP, so you can run the web installer in a browser. 

Often it is the Elasticsearch configuration step that causes issues - ES requires a huge amount of server memory to install (though once installed it's quite efficient), and that can take a while, which is why I suggested looking at the execution limits - allocating more available system memory and lengthening the timeout limits on the server side will hopefully rectify what you're seeing. 

Let me know how it goes with the suggestions I've provided. If they don't work, I'll check in our with our developers to see if they have further ideas as to what might be causing the issue. 

Regards, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056
@accesstomemory

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Barber, Erika

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Jun 25, 2018, 5:11:28 PM6/25/18
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Thank you Dan.  I don’t have administrative privileges over the VM server itself, so I will check in with Administrator.

 

Regards,

 

Erika Barber

 

From: ica-ato...@googlegroups.com <ica-ato...@googlegroups.com> On Behalf Of Dan Gillean
Sent: Monday, June 25, 2018 4:08 PM
To: ICA-AtoM Users <ica-ato...@googlegroups.com>
Subject: Re: [atom-users] Ubuntu Atom 2.4 Installation in VM, Unable to connect to Installer Web Page

 

Hi Erika, 

 

It's true that most browsers have their own timeout limits built in, that usually kick in around the one-minute mark. There are ways to modify this if you're willing to do some online searching, but I'm hoping that's not the cause. What you're doing is the expected practice for installation - once the server is properly configured, then you should be proceeding to any computer with an internet connection and access to the server's IP, so you can run the web installer in a browser. 

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