Post Migration issues

[Kieran Bedmod]

Hi All,

I have successfully completed an update of AtoM from 2.3.0 - 138 to 2.6.4 - 184. However after changing over to the new instance we are no longer able to upload digital objects and are receiving an internal server error of 500. 

I have tried to go back over the documentation and have checked that the permissions are set and I have also tried to use the maintenance commands but nothing seems to work currently. 

Any help would be appreciated as we have until Wed 07/09/2022 to get this resolved as we have moved back to the old instance but would like to get this sorted as soon as possible. 

Regards,

Kieran 

[Dan Gillean]

Hi Kieran, 

It's hard to say without knowing more about the nature of the 500 error, but a regular culprit is the atom-worker, which will just need a restart to resolve this. See the following thread: 

• https://groups.google.com/g/ica-atom-users/c/gAp72rq-HM4/m/JsMDbP_tCwAJ
  

If that's not what you're seeing in the error logs and restarting the worker isn't helping, then we'll need to know a bit more, such as: 

• What did you find in the error logs instead? Please feel free to share any relevant output
• Did you follow our recommended installation guide? If not, what local changes have you made?
• Does your site have any local customizations, including a custom theme, etc?

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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