Import digital objects - almost nothing happens

112 views
Skip to first unread message

caroli...@gmail.com

unread,
Mar 3, 2022, 6:28:27 PM3/3/22
to AtoM Users
Hello, everyone!

I'm trying to import a digital object, but the file are not uploading, only the tittle and the level of description. The version of my AtoM is 2.6.4.
I tryied with many files at a time, without success.
I don't even know which log I have to see to find out what is going on. 
Any help would be greatly appreciated!

Thanks in advance,

Carolina Melo

Dan Gillean

unread,
Mar 4, 2022, 8:41:22 AM3/4/22
to ICA-AtoM Users
Hi Carolina, 

Can you please confirm how you are attempting to import these digital objects? For example: 
  • If via the user interface, are you using the single "Link digital object" option or the multiple "Upload digital objects" option? Are you linking via file upload, or via URL?
  • If via CSV (i.e. using an archival description CSV import to create new descriptions and link them to new digital objects via the digital object columns in the the CSV_, or are you performing the import via the user interface or the command-line? Are you using the digitalObjectPath column or the digitalObjectURI column, or a mix of the two? Are any local digital objects located in a directory that AtoM can access (e.g. somewhere in the AtoM root installation directory)?
  • If you are using the Digital object load task to import from the command-line, do the target descriptions already exist in AtoM? What CSV column are you using to identify the target descriptions (the task supports  information_object_id, slug, or identifier as options)?
In any case where you are using URIs to create the links, have you confirmed that these URIs meet AtoM's expectations for linking remote digital objects? Namely: 
  • They are available publicly online on the web - no firewalls, password protections, VPN requirements, etc. 
  • They use either HTTP or HTTPS: no FTP links, local share drives, etc. 
  • They end in a file extension (e.g. .jpg, .pdf, .mp4, etc). Links to landing pages (like a YouTube link, which does not lead directly to the video file but to a player on a webpage) will not work since AtoM cannot directly grab the digital object
If you're trying to do this via an import, have you tried manually linking a digital object to a description via the user interface to confirm that digital object linking is working as expected?

Is there anything relevant in the webserver error logs? See: 
Alternatively, if your attempt uses the job scheduler, is there anything in the related job details page about the import attempt? Or in the atom-worker logs? Try: 
  • sudo journalctl -f -u atom-worker
Do you have any sample files that I might look at and possibly use to recreate the issue locally?

Any additional information you can provide that you think will help us better understand and reproduce what's happening will also help us offer you better troubleshooting suggestions. For example, does your 2.6.4 installation differ from our recommended installation instructions in any way? Do you have any local customizations (i.e. code changes) or custom theme plugins present? Etc. Thanks in advance! 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056
@accesstomemory
he / him


--
You received this message because you are subscribed to the Google Groups "AtoM Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to ica-atom-user...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ica-atom-users/03a0454f-c019-4f39-b8e2-5dc6899f1ad6n%40googlegroups.com.

caroli...@gmail.com

unread,
Mar 8, 2022, 1:55:43 PM3/8/22
to AtoM Users
Hi, Dan! Thank you for the answer!

I'm trying to import the files via user interface, using the multiple "Upload digital objects".
The upload via "Link digital object" is working fine. At first I had some issues with directory permissions, but I already fixed it and the link is working now. 
But the  multiple "Upload digital objects" is not and there's no error in the log.
As you can see in the picture below, not even the thumbnails are showed. 

uploadfileatom.PNG



Dan Gillean

unread,
Mar 9, 2022, 8:50:13 AM3/9/22
to ICA-AtoM Users
Hi Carolina, 

Can you please provide me with the FULL version number listed in Admin > Settings > Global?

Can you also tell me what output you see from the command-line when running the following  commands in AtoM's root installation directory?
  • convert --version
  • ffmpeg -version
Even though you've said you recently checked them, I would suggest also trying one more time to reset the filesystem permissions - and then clearing the application cache and restarting PHP-FPM afterwards, as well as clearing your web browser cache and/or testing in an incognito/private browser window. 
  • sudo chown -R www-data:www-data /usr/share/nginx/atom
  • php symfony cc
  • sudo systemctl restart php7.2-fpm
Let me know if that makes any difference. 

Finally, am I correct in assuming that the default installation culture of your AtoM site is pt-BR? I will try to reproduce the issue you've described and see what I can learn, but want to make sure I am accurately recreating the initial conditions. 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056
@accesstomemory
he / him

caroli...@gmail.com

unread,
Mar 9, 2022, 1:11:03 PM3/9/22
to AtoM Users
Thank you a lot, Dan!
Reseting permissions and clearing the cache fixed the problem and now the upload is working fine.
By the way, the full version i'm using is 2.6.4 - 184.

Thank you again!!

Cheers,
Carolina Melo
Reply all
Reply to author
Forward
0 new messages