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Sep 2, 2020, 11:30:31 AM9/2/20
to AtoM Users
Como configurar relatórios? Não consigo gerar relatórios após atualização para nova versão.

Dan Gillean

Sep 3, 2020, 10:36:00 AM9/3/20
to ICA-AtoM Users
Hi there, 

Can you tell us more about your installation, please? For example:
  • What version of AtoM?
  • Have you followed our recommended installation instructions?
    • If yes, what version of Ubuntu and PHP do you have installed
    • If no, what changes have you made? 
  • What happens when you try to generate reports? Do you get an error message? Have you looked in the webserver logs for more information? 
    • If yes, please share any relevant log messages you have with us, so we can better understand the issue. 
To help with performance for resource intensive tasks, we have moved much of the report generation to the job scheduler in more recent versions of AtoM. 

Please make sure that you have installed and properly configured Gearman, AtoM's job scheduler. See: 
I would suggest as well that you check the status of the job scheduler - it's possible that it requires a restart. If you look in the webserver error logs and you see a message like, "No Gearman worker available that can handle the job," then this generally implies that Gearman is either not installed, or the job scheduler needs restarting. 

You can check the status of the atom-worker with:
  • sudo systemctl status atom-worker
You can try restarting it with:
  • sudo systemctl restart atom-worker
The atom-worker will try to automatically restart itself if it fails. However, to prevent the system from being caught in an endless loop of trying to restart, we have added a fail limit of three (3) restarts within 24 hours. If you are unable to restart the atom-worker, it may be that you first need to reset the fail count. You can do so with:
  • sudo systemctl reset-failed atom-worker
All of this is on the installation page linked above. See also:
For reports that are generated as PDFs, such as finding aids, you will also need to make sure you have the additional dependencies installed for handling digital objects. See:
Let us know if these suggestions help, and if not, please provide more information about your installation, what exactly you tried to do, what happened, what you expected to happen, and what you have already tried to resolve the issue. We will hopefully be able to provide you with further suggestions once we know more. 


Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
he / him

On Wed, Sep 2, 2020 at 11:30 AM <> wrote:
Como configurar relatórios? Não consigo gerar relatórios após atualização para nova versão.

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