Erro ao fazer Login no AtoM

[Gregory Beviláqua]

Bom diiia,

Ao tentar fazer o login na pagina inicial do AtoM nada acontece, colocamos os dados de Email e senha e ao selecionar o botão "Entrar" o pop-up fecha e permanece deslogado.

Obs: Não aparece nenhuma mensagem de erro, apenas não efetiva o login.
Obs2: Somente quando se coloca um dado errado ai sim aparece a página de erro.

Link de acesso - www.memoria.ufc.br

Ao preencher os dados:

Depois de preencher e clicar no botão Entrar:

[Johan Pieterse]

Good day 

Did you look in the AtoM/Nginx/Apache log file?

Johan Pieterse 

AtoM IT Specialist 

+27 0823371406

https://plainsailingisystems.co.za

---

From: ica-ato...@googlegroups.com <ica-ato...@googlegroups.com> on behalf of Gregory Beviláqua <gregbe...@gmail.com>
Sent: Thursday, July 25, 2024 5:02:58 PM
To: AtoM Users <ica-ato...@googlegroups.com>
Subject: [atom-users] Erro ao fazer Login no AtoM

 

--
You received this message because you are subscribed to the Google Groups "AtoM Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to ica-atom-user...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ica-atom-users/8b2d9b6b-c2bd-4502-ba5a-3f761961f8c9n%40googlegroups.com.

[Dan Gillean]

Hi Gregory

This often happens if an administrator turns on the requirement for SSL connections (in the Security Panel section of the Settings page), but has not properly configured SSL for their domain. 

In such a case, you can turn the setting off with SQL.

FIRST, MAKE A DATABASE BACKUP 

• https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/common-atom-queries/#backing-up-the-database
  

Info on how to access the MySQL command prompt can be found here: 

• https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/common-atom-queries/#accessing-the-mysql-command-prompt
  

Then, see: 

• https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/common-atom-queries/#enable-or-disable-the-ssl-security-setting
  

It could also be due to the IP address restriction security setting being enabled in a way that doesn't match your current IP. Again, you can turn that off via SQL. Same basic process - here is a forum thread with more specifics: 

• https://groups.google.com/g/ica-atom-users/c/1XItaUhfhnE/m/b9GszfU8AwAJ
  

Cheers, 

Dan Gillean, MAS, MLIS
Business & User Experience Analyst
Artefactual Systems, Inc.
604-527-2056

he / him

--