Instalacion - localhost - blank

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Amilcar Sasso

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Sep 7, 2022, 9:45:12 AMSep 7
to AtoM Users
Hola, buen día, comenzando la instalación desde local host, luego de darme error en el puerto 9200, clickee en back en el navegador, la pagina quedo en blanco y no pude continuar la instalación. adjunto captura de pantalla, como puedo reiniciar la instalacion de ATOM.

GRACIAS!!! ESPERO SU AYUDA.

CAPTURA ERROR.jpg

Dan Gillean

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Sep 8, 2022, 9:25:05 AMSep 8
to ICA-AtoM Users
Hi there, 

We always suggest that you check the Troubleshooting documentation and try the suggestions found there first. See for example: 
The first thing this recommends is checking your webserver error logs, as well as Debug mode, to see if you can get more information about the error. See: 

Additionally, port 9200 is typically used by the Elasticsearch search index. There are a couple things you can do to double-check this service is running as expected. 
  • sudo systemctl status elasticsearch should tell you if Elasticsearch is running or not
  • Use the following to restart it if it is not running: sudo systemctl restart elasticsearch
  • If running, php symfony search:status will tell you about what is in your index currently. 
  • If there are missing entities, try running the following to repopulate the search index: php symfony search:populate 
    • Documentation here
After reindexing, you may want to run a few common maintenance tasks (such as restarting PHP-FPM and clearing the application cache) before testing again to see if the issue is resolved. 

There are also posts in the user forum that have a lot of further suggestions for debugging Elasticsearch if it is the issue. See for example:  
If none of that helps, please provide us with further information so we can offer additional suggestions, such as: 
  • What version of AtoM are you trying to install?
  • Have you followed our recommended installation documentation, or have you made changes? If you have made changes, what have you changed?
  • Does your installation meet the recommended minimum hardware requirements described here? If no, how is your installation different?
  • Please share any relevant error log messages you find
  • Which of the above suggestions have you tried to resolve your issue? What was the outcome - did anything change?
  • Anything else you think will help us better understand your installation environment and the problem
Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056
@accesstomemory
he / him


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