Re: [atom-users] 502 bad gateway

[Dan Gillean]

Hi Vedran, 

From searching your error message online, I have a couple matches. It seems that this most often occurs due to some type of typo or formatting error in your PHP pool configuration file. My initial suggestions would be: 

• Use a text editor to navigate to the PHP pool you created (at /etc/php/7.4/fpm/pool.d/atom.conf if you have followed our recommended installation documentation)
• Re-copy in the configuration block provided in our documentation and save - hopefully this will fix any previous typos or copy/paste errors
• Let's make sure the filesystem permissions are correct - typically AtoM expects the www-data user to own all files and directories below the root AtoM installation directory: 
• sudo chown -R www-data:www-data /usr/share/nginx/atom
• See: https://www.accesstomemory.org/docs/latest/admin-manual/installation/ubuntu/#filesystem-permissions
• Let's clear the application cache: 
• php symfony cc
• See: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/clear-cache/
• Now we'll restart PHP-FPM, and hopefully the issue will be resolved?
• sudo systemctl restart php7.4-fpm
• See: https://www.accesstomemory.org/docs/latest/admin-manual/maintenance/troubleshooting/#troubleshooting-restart-php-fpm

Let us know if that helps! 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

On Tue, Mar 5, 2024 at 8:50 AM Vedran Serbu <vedran...@gmail.com> wrote:

I located a problem, but unsure what to do:

vedran@atomserver:/etc/php/7.4/fpm/pool.d$ systemctl status php7.4-fpm.service
● php7.4-fpm.service - The PHP 7.4 FastCGI Process Manager
     Loaded: loaded (/lib/systemd/system/php7.4-fpm.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Tue 2024-03-05 13:42:10 UTC; 10s ago
       Docs: man:php-fpm7.4(8)
    Process: 2194 ExecStart=/usr/sbin/php-fpm7.4 --nodaemonize --fpm-config /etc/php/7.4/fpm/php-fpm.conf (code=exited, status=78)
    Process: 2213 ExecStopPost=/usr/lib/php/php-fpm-socket-helper remove /run/php/php-fpm.sock /etc/php/7.4/fpm/pool.d/www.conf 74 (code=exited, status>
   Main PID: 2194 (code=exited, status=78)

Mar 05 13:42:10 atomserver systemd[1]: Starting The PHP 7.4 FastCGI Process Manager...
Mar 05 13:42:10 atomserver php-fpm7.4[2194]: [05-Mar-2024 13:42:10] ERROR: [/etc/php/7.4/fpm/pool.d/atom.conf:1] value is NULL for a ZEND_INI_PARSER_EN>
Mar 05 13:42:10 atomserver php-fpm7.4[2194]: [05-Mar-2024 13:42:10] ERROR: Unable to include /etc/php/7.4/fpm/pool.d/atom.conf from /etc/php/7.4/fpm/ph>
Mar 05 13:42:10 atomserver php-fpm7.4[2194]: [05-Mar-2024 13:42:10] ERROR: failed to load configuration file '/etc/php/7.4/fpm/php-fpm.conf'
Mar 05 13:42:10 atomserver php-fpm7.4[2194]: [05-Mar-2024 13:42:10] ERROR: FPM initialization failed
Mar 05 13:42:10 atomserver systemd[1]: php7.4-fpm.service: Main process exited, code=exited, status=78/CONFIG
Mar 05 13:42:10 atomserver systemd[1]: php7.4-fpm.service: Failed with result 'exit-code'.

Any ideas? 

tnx :)

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