500 | Internal Server Error | sfInitializationException

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LTIPL

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Dec 13, 2016, 6:22:43 PM12/13/16
to AtoM Users
Running the web installer for atom 2.3 I get the following error





500 | Internal Server Error | sfInitializationException

You must have APC installed and enabled to use sfAPCCache class.

stack trace

  • at ()
    in SF_ROOT_DIR/vendor/symfony/lib/cache/sfAPCCache.class.php line 36 ...
      2.     if (!function_exists('apc_store') || !ini_get('apc.enabled'))
      3.     {
      4.       throw new sfInitializationException('You must have APC installed and enabled to use sfAPCCache class.');
      5.     }
      7.     // APCu compatibility issues (solved in v4.0.7).
  • at sfAPCCache->initialize(array())
    in SF_ROOT_DIR/vendor/symfony/lib/cache/sfCache.class.php line 35 ...
  • at sfCache->__construct(array())
    in SF_ROOT_DIR/lib/QubitCache.class.php line 77 ...
  • at QubitCache::getInstance()
    in SF_ROOT_DIR/plugins/arElasticSearchPlugin/lib/arElasticSearchPlugin.class.php line 79 ...
  • at arElasticSearchPlugin->__construct(array('initialize' => ))
    in SF_ROOT_DIR/lib/search/QubitSearch.class.php line 39 ...
  • at QubitSearch::getInstance(array('initialize' => ))
    in SF_ROOT_DIR/lib/search/QubitSearch.class.php line 49 ...
  • at QubitSearch::disable()
    in SF_ROOT_DIR/plugins/sfInstallPlugin/lib/sfInstall.class.php line 410 ...
  • at sfInstall::loadData()
    in SF_ROOT_DIR/plugins/sfInstallPlugin/modules/sfInstallPlugin/templates/loadDataSuccess.php line 5 ...
  • at require('/usr/share/nginx/atom/plugins/sfInstallPlugin/modules/sfInstallPlugin/templates/loadDataSuccess.php')
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 3895 ...
  • at sfPHPView->renderFile('/usr/share/nginx/atom/plugins/sfInstallPlugin/modules/sfInstallPlugin/templates/loadDataSuccess.php')
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 3954 ...
  • at sfPHPView->render()
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 993 ...
  • at sfExecutionFilter->executeView('sfInstallPlugin', 'loadData', 'Success', array())
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 980 ...
  • at sfExecutionFilter->handleView(object('sfFilterChain'), object('sfInstallPluginLoadDataAction'), 'Success')
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 948 ...
  • at sfExecutionFilter->execute(object('sfFilterChain'))
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 1045 ...
  • at sfFilterChain->execute()
    in SF_ROOT_DIR/vendor/symfony/lib/filter/sfCacheFilter.class.php line 65 ...
  • at sfCacheFilter->execute(object('sfFilterChain'))
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 1045 ...
  • at sfFilterChain->execute()
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 1009 ...
  • at sfRenderingFilter->execute(object('sfFilterChain'))
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 1045 ...
  • at sfFilterChain->execute()
    in SF_ROOT_DIR/plugins/sfHistoryPlugin/lib/sfHistoryPluginFilter.class.php line 18 ...
  • at sfHistoryPluginFilter->execute(object('sfFilterChain'))
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 1045 ...
  • at sfFilterChain->execute()
    in SF_ROOT_DIR/lib/filter/QubitTransactionFilter.class.php line 48 ...
  • at QubitTransactionFilter->execute(object('sfFilterChain'))
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 1045 ...
  • at sfFilterChain->execute()
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 686 ...
  • at sfController->forward('sfInstallPlugin', 'loadData')
    in SF_ROOT_DIR/cache/qubit/prod/config/config_core_compile.yml.php line 2392 ...
  • at sfFrontWebController->dispatch()
    in SF_ROOT_DIR/vendor/symfony/lib/util/sfContext.class.php line 170 ...
  • at sfContext->dispatch()
    in SF_ROOT_DIR/index.php line 6 ...

symfony settings ...

request ...

response ...

user ...

global vars ...

symfony v.1.4.20 - php 7.0.8-0ubuntu0.16.04.3
for help resolving this issue, please visit http://www.symfony-project.org/.

LTIPL

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Dec 13, 2016, 6:49:21 PM12/13/16
to AtoM Users
Running ubuntu 16.04 LTS and php5-apcu installed 

Jesús García Crespo

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Dec 13, 2016, 10:28:25 PM12/13/16
to ica-ato...@googlegroups.com
On Tue, Dec 13, 2016 at 3:49 PM, LTIPL <ltipl...@gmail.com> wrote:
Running ubuntu 16.04 LTS and php5-apcu installed


Don't hesitate to ask more questions! 

--
Jesús García Crespo,
Software Engineer, Artefactual Systems Inc.
http://www.artefactual.com | +1.604.527.2056

LTIPL

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Dec 14, 2016, 6:41:26 PM12/14/16
to AtoM Users
php-apcu-bc was installed as per the installation guide, but I'm still getting this error.
phpdev.PNG

Jesús García Crespo

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Dec 14, 2016, 7:28:45 PM12/14/16
to ica-ato...@googlegroups.com
Is the extension properly enabled?

There is a PHP function that you can add to index.php in order to verify.

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LTIPL

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Dec 15, 2016, 5:42:56 PM12/15/16
to AtoM Users
I think so? See attached imaged


On Wednesday, December 14, 2016 at 7:28:45 PM UTC-5, Jesús García Crespo wrote:
Is the extension properly enabled?

There is a PHP function that you can add to index.php in order to verify.
On Wed, Dec 14, 2016 at 3:41 PM, LTIPL <ltipl...@gmail.com> wrote:
php-apcu-bc was installed as per the installation guide, but I'm still getting this error.



On Tuesday, December 13, 2016 at 10:28:25 PM UTC-5, Jesús García Crespo wrote:
On Tue, Dec 13, 2016 at 3:49 PM, LTIPL <ltipl...@gmail.com> wrote:
Running ubuntu 16.04 LTS and php5-apcu installed


Don't hesitate to ask more questions! 

--
Jesús García Crespo,
Software Engineer, Artefactual Systems Inc.
http://www.artefactual.com | +1.604.527.2056

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To unsubscribe from this group and stop receiving emails from it, send an email to ica-atom-user...@googlegroups.com.
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apcu.PNG

Jesús García Crespo

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Dec 15, 2016, 9:22:15 PM12/15/16
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Hi again,

I'm sorry that this is taking so long but have you confirmed that the compatibility extension is enabled? I know you've installed it but maybe something went wrong? Not sure if you can see that in phpinfo(). If the extension is enabled in CLI you should see "APC Compatibility" when you run "php -m". More here: https://serverpilot.io/community/articles/how-to-install-the-php-apcu-bc-extension.html.

The snippet that is throwing that error you reported is the following: https://github.com/artefactual/atom/blob/qa/2.4.x/vendor/symfony/lib/cache/sfAPCCache.class.php#L34-L37. That IF evaluates to TRUE if APCu is enabled and APCu-bc isn't. Basically, if the function `apc_store` is not defined in your PHP runtime then the compatibility layer is not enabled.

Good luck!
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