Error This request has been forwarded to a 404 error page by the action "digitalobject/view"

[Renato Antonio Bortolin]

Hello guys!

I recently migrated my environment from version 1.3 to 2.5, performed all doc procedures https://www.accesstomemory.org/en-us/docs/2.5/admin-manual/installation/upgrading/ apparently ran successfully, but accessing some pages checked the error below.

In the old system version I can see the .pdf file and in the new version this error message appears, could you help me in this case?

Thanks.

[error] 128948#128948: *252 FastCGI sent in stderr: "PHP message: This request has been forwarded to a 404 error page by the action "digitalobject/view"" while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: _, request: "GET /uploads/r/ar/1/4/14290/102-1904-289-002154.pdf HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "xxxxx.xxxx.xxx.xxx"

[Dan Gillean]

Hi Renato, 

I can see that you are using PHP 7.2 - can you tell me a bit more about the installation? Is it using Ubuntu 18.04 as well? Does your site have any customizations, such as a custom theme, or other custom development? What is the full version of AtoM listed in Admin > Settings? Are these PDFs uploaded locally, or are they linked via URL?

When you were performing the upgrade steps, did you run the upgrade task, and restart all services after? I think that later versions of Atom no longer use digitalobject/view as a path - in version 2.3 we combined the digital object browse page, the search, advanced search, and the description browse pages into a single page type. Can you provide the exact steps you are following to reproduce this error? For example, are you seeing this while in the digital object browse and clicking a result, or while on the view page of a description and trying to click on the reference image of a digital object? Are you logged in or out when trying this?

Hopefully with more information we can help you troubleshoot this issue! 

Cheers, 

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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