RE: [atom-users] Re: Internal Server Error 500 when user tries to edit record - RESOLVED
Tim Wise
Good afternoon Radda, we have resolved this issue.
After extensively combing through the entries this user had created we were able to determine that only one record had the issue.
After talking to the user we were able to determine this record had been created by importing a spreadsheet that had been exported from
Tabularium.
The user supplied a spreadsheet for 1973 which was a successful import, we examined it and found a culture field with no entry.
The user also supplied the spreadsheet for 1974 which had the issue, we examined it and found a culture field with an entry of “FALSE.”
Got the user to delete erroneous entry, edit import spreadsheet of r1974 and remove culture entry of FALSE and re-import.
Issue resolved.
Tim wise
From: ica-ato...@googlegroups.com <ica-ato...@googlegroups.com>
On Behalf Of Tim Wise
Sent: Thursday, 5 November 2020 12:18 PM
To: 'ica-ato...@googlegroups.com' <ica-ato...@googlegroups.com>
Subject: RE: [atom-users] Re: Internal Server Error 500 when user tries to edit record
Hello Radda, still working away on this one.
Managed to navigate to manually to the URL in question, the URL that gives the error is below for comparison.
http://atom26.loreto.vic.edu.au/index.php/formal-student-photo-form-4-gold-1974?sf_culture=FALSE
http://atom26.loreto.vic.edu.au/index.php/formal-student-photo-form-4-gold-1974/edit#identityArea
You will note the culture=false and when I go to the page and click on
Other languages available it shows
FALSE>> formal student photo form 4 gold 1974
None of the other collections seems to have this issue.
I’m not sure if this helps but I believe the record may have been migrated from Tabularium.
Thanks.
Tim
From:
ica-ato...@googlegroups.com <ica-ato...@googlegroups.com>
On Behalf Of Tim Wise
Sent: Wednesday, 4 November 2020 2:33 PM
To: 'ica-ato...@googlegroups.com' <ica-ato...@googlegroups.com>
Subject: RE: [atom-users] Re: Internal Server Error 500 when user tries to edit record
Hello Radda, below is the output of settings.yml
It looks like the culture is correct.
Tim Wise
rchives@lc-atom26:/usr/share/nginx/atom/apps/qubit/config$ more settings.yml
# You can find more information about this file on the symfony website:
# http://www.symfony-project.org/reference/1_4/en/04-Settings
prod:
.settings:
no_script_name: false
logging_enabled: false
cache: true
cli:
.settings:
logging_enabled: true
worker:
.settings:
logging_enabled: true
dev:
.settings:
error_reporting: <?php echo (E_ALL | E_STRICT)."\n" ?>
web_debug: true
cache: false
no_script_name: false
etag: false
test:
.settings:
error_reporting: <?php echo ((E_ALL | E_STRICT) ^ E_NOTICE)."\n" ?>
cache: false
web_debug: false
no_script_name: false
etag: false
all:
.settings:
# Form security secret (CSRF protection)
csrf_secret: false
enabled_modules: [default, aclGroup]
# Output escaping settings
escaping_strategy: true
escaping_method: ESC_SPECIALCHARS
i18n: true
standard_helpers: [Partial, Cache, I18N, Qubit]
# Enable the database manager
use_database: true
# The language is coded in two lowercase characters,
# according to the ISO 639-1 standard, and the country
# is coded in two uppercase characters, according to
# the ISO 3166-1 standard.
# Examples: en, en_US, es_ES, fr...
default_culture: en
# List of supported timezones
# http://www.php.net/manual/en/timezones.php
default_timezone: America/Vancouver
.actions:
error_404_module: admin
login_module: user
module_disabled_module: admin
secure_module: admin
archives@lc-atom26:/usr/share/nginx/atom/apps/qubit/config$
From:
ica-ato...@googlegroups.com <ica-ato...@googlegroups.com>
On Behalf Of Tim Wise
Sent: Monday, 2 November 2020 9:11 AM
To: 'ica-ato...@googlegroups.com' <ica-ato...@googlegroups.com>
Subject: RE: [atom-users] Re: Internal Server Error 500 when user tries to edit record
Good Morning Radda, thanks for your reply.
I’m a novice when it comes to AtoM, I will have a look at the at file and post back what I can find.
I assume our end user has changed some settings to cause this error.
Regards.
Tim Wise
From:
ica-ato...@googlegroups.com <ica-ato...@googlegroups.com>
On Behalf Of José Raddaoui
Sent: Saturday, 31 October 2020 3:10 AM
To: AtoM Users <ica-ato...@googlegroups.com>
Subject: Re: [atom-users] Re: Internal Server Error 500 when user tries to edit record
Hi Tim,
I have not seen this error before, but it looks like somehow the application is getting a culture of "FALSE" instead of a language code like "en", "es", "fr", etc.
I wonder if you have the default culture modified in the apps/qubit/config/settings.yml file (that tmp file should be copied to that path on the installation); or if somehow your including that value in the "sf_culture" request parameter.
Best regards,
Radda.
El viernes, 30 de octubre de 2020 a las 0:18:07 UTC+1, tw...@loreto.vic.edu.au escribió:
I have tired running through the fault finding procedures in the AtoM guides and restarting nearly every service but still no resolution.
Any ideas what 415 FastCGI sent in stderr: "PHP message: Invalid culture supplied referes to?
Thanks.
Tim Wise
From: ica-ato...@googlegroups.com <ica-ato...@googlegroups.com> On Behalf Of Tim Wise
Sent: Wednesday, 28 October 2020 2:45 PM
To: AtoM Users <ica-ato...@googlegroups.com>
Subject: [atom-users] Re: Internal Server Error 500 when user tries to edit record
Webserver logs files might help too
[sudo] password for archives:
2020/10/28 14:12:42 [error] 781#781: *415 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index .php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au"
2020/10/28 14:16:06 [error] 781#781: *8 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index.p hp/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au"
2020/10/28 14:16:23 [error] 781#781: *11 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au"
2020/10/28 14:18:15 [error] 781#781: *14 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au"
2020/10/28 14:18:22 [error] 781#781: *19 FastCGI sent in stderr: "PHP message: Empty module and/or action after parsing the URL "/formal-student-photo-form-4-gold-1974/" (/)" while reading response header from u pstream, client: 172.24.2.111, server: _, request: "GET /index.php/formal-student-photo-form-4-gold-1974/ HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au"
2020/10/28 14:19:02 [error] 781#781: *30 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au", referrer: "http://atom26.loreto.vic.edu.au/index.php/formal-stud ent-photo-form-4-gold-1974"
2020/10/28 14:19:33 [error] 781#781: *30 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au", referrer: "http://atom26.loreto.vic.edu.au/index.php/formal-stud ent-photo-form-4-gold-1974"
2020/10/28 14:33:30 [error] 781#781: *39 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au"
2020/10/28 14:33:47 [error] 781#781: *42 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au", referrer: "http://atom26.loreto.vic.edu.au/index.php/formal-stud ent-photo-form-4-gold-1974"
2020/10/28 14:37:13 [error] 781#781: *49 FastCGI sent in stderr: "PHP message: Invalid culture supplied: FALSE" while reading response header from upstream, client: 172.24.2.111, server: _, request: "GET /index. php/formal-student-photo-form-4-gold-1974/edit HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock:", host: "atom26.loreto.vic.edu.au", referrer: "http://atom26.loreto.vic.edu.au/index.php/formal-stud ent-photo-form-4-gold-1974"
On Wednesday, October 28, 2020 at 2:33:22 PM UTC+11 Tim Wise wrote:
We had been having a good run with AtoM 2.6 and we have to move the VM from
our test Hypervisor to production Hypervisor.
All appeared to be good but now the end user reports that when they edit the record at the link below
they get an internal server error 500.
Any idea on how to resolve this one?
Running on Ubuntu 18.04.5 LTS
TW
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