500 Internal Server Error when loading reports

[Fábio Baqueiro Figueiredo]

When I try to view reports File list or Item list I always get a 500 Internal Server Error.
Physical storage locations work fine.

In File or Item, list, I get past the Sort by page, but when I hit Continue, regardless of the options chosen, I get the Error page.

This happens in both English and my local language (pt).

Using Atom 1.3

[Jesús García Crespo]

Please, read our FAQ.

https://www.qubit-toolkit.org/wiki/FAQ#Why_do_I_get_a_500_.28Internal_Server.29_Error.3F

Use the debug mode.

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Jesús García Crespo,
Software Engineer, Artefactual Systems Inc.
http://www.artefactual.com | +1.604.527.2056

[Fábio Baqueiro Figueiredo]

Thanks for your quick reply.

In Apache error log, I can read:

[Thu Mar 07 16:50:54 2013] [error] [client 127.0.0.1] Can't find
"item" level of description in term table, referer:
http://localhost/arquivo/index.php/historia-do-traje;informationobject/itemList

and

[Thu Mar 07 16:52:46 2013] [error] [client 127.0.0.1] Can't find
"file" level of description in term table, referer:
http://localhost/arquivo/index.php/peca-n-16-1906;fileList

2013/3/7 Jesús García Crespo <je...@artefactual.com>:

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[Fábio Baqueiro Figueiredo]

Also, clearing the cache has no effect.

2013/3/7 Jesús García Crespo <je...@artefactual.com>:

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[JBushey, ICA-AtoM Product Manager]

Dear Fabio,

Are you still having trouble or were you able to solve the problem.
Please let me know,

Jessica Bushey

[Clara Rosales]

Fabio, probably it is a bilge, but you have in Manage> Taxonomies> Levels of description the option Item?. 

In ICA-AToM the reports believe themselves for Item and for File, If you eliminated someone of these two will give the mistake that you indicate.

2013/3/19 JBushey, ICA-AtoM Product Manager <jes...@artefactual.com>

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[Fábio Baqueiro Figueiredo]

Thanks, Clara. That's precisely what happened. I excluded every entry
in Taxonomy > Levels of description and substituted them for the terms
hierarchy according to Brazilian ISAD-based national standard
(Nobrade) - fonds, section, series, subseries, process, documental
item. Is there any way I can restore the original behavior?

2013/3/22 Clara Rosales <clara...@gmail.com>:

[JBushey, ICA-AtoM Product Manager]

Dear Clara,

Thank you for contributing to this discussion, we really appreciate your experience and effort.

Regards,
Jessica

[Clara Rosales]

Thank you Jessica ;-)

Fabío, you can enter in English Taxonomy> Levels of description and create again "Item". Then you enter Portuguese and introduce the term that corresponds.

2013/3/22 JBushey, ICA-AtoM Product Manager <jes...@artefactual.com>

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[Fábio Baqueiro Figueiredo]

I did something of the like. I went to my entry "Item documental",
changed the language to English, and edited its name to "Item". I do
not receive a 500 error anymore, but an error message saying "Item
list / No results / Oops, we couldn't find any item level
descriptions." ins English as well as in Portuguese.

Then I changed "Item" to any other string and created another term
"Item" in the first level of the hierarchy. I get the same message.

Attempts to generate File lists keep throwing a 500 internal server error.

2013/3/25 Clara Rosales <clara...@gmail.com>:

[Jesús García Crespo]

Thanks for taking the time to send us all the details!

I've filed a new ticket: https://projects.artefactual.com/issues/4843

However, I don't think we have much time to fix it. It's low priority. We accept contributions though!

Regards,

[Clara Rosales]

Fabio, has you related the different levels of description? 

In his case I would create an archival description for each of the levels "fonds", "section", "series", "subseries", "process" and " documentary item", creating (in Taxonomies) in English "item" and translating it in Portuguese into " documentary item " and creating in English "flie" and translating it in Portuguese to "process". 

If you create an archival description for example to level of "fond" and then  creates a level to level "section", "series"... and is descending successively, it would not have any problem at the moment of generating reports. 

Expect I have explained well. Sorry, but I'm using a automatic translate... :)

2013/3/25 Jesús García Crespo <je...@artefactual.com>

[Fábio Baqueiro Figueiredo]

I would like to apologize to all for a little mistake and thank Clara
again, everything is working pretty fine now. Indeed, I was trying to
fetch an item list from a fonds whose description was only complete to
the file level, so that's why I got an empty list.

So, I had not to recreate anything, I just edited the English versions
of my own terminology so they would include an "Item" and a "File".

On the other hand, I guess it's kind of a design issue. Looks like
it's not very wise to bind coding to strings, especially editable
ones, and especially in a software that aims to be widely
internationalized. Take it as a suggestion, however low-priority it
may be.

Best regards,
Fábio

2013/3/26 Clara Rosales <clara...@gmail.com>:

[Jesús García Crespo]

On Tue, Mar 26, 2013 at 7:22 AM, Fábio Baqueiro Figueiredo <fabi...@gmail.com> wrote:

On the other hand, I guess it's kind of a design issue. Looks like
it's not very wise to bind coding to strings, especially editable
ones, and especially in a software that aims to be widely
internationalized. Take it as a suggestion, however low-priority it
may be.

You are right, Fábio. Thanks.

[José Anjos]

Hi.
Until the bug is solved, I would suggest to make a note on documentation about this. I had a lot of problems because of this.
Than you

[Dan Gillean]

Hi José,

I'm sorry to hear that this behavior caused you so much trouble! I can definitely add a note in our documentation about this. Where in the docs do you think it would be most helpful to place this note? In the reports section?

• https://accesstomemory.org/docs/2.1/user-manual/reports-printing/create-file-list-report-print/#create-file-list-report-print
• https://accesstomemory.org/docs/2.1/user-manual/reports-printing/create-item-list-report-print/

...or somewhere else?

Cheers,

Dan Gillean, MAS, MLIS
AtoM Product Manager / Systems Analyst,
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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[José Anjos]

Hi Dan Gillean,
Yes, maybe there or here:
https://www.accesstomemory.org/en/docs/2.1/user-manual/add-edit-content/terms/#terms

But, I think the best place would be not on the documentation but on the the Atom website on the page .../index.php/levels-of-description
where it says: Levels of description term
It could be: Levels of description term (DO NOT CHANGE ORIGINAL NAMES)
Or something like that... maybe on next release :)

Thank you
José Anjos

[Dan Gillean]

Hi José,

Just wanted to let you know that I have updated our documentation with a warning, in 3 relevant places:

• https://accesstomemory.org/docs/2.1/user-manual/add-edit-content/terms/#edit-an-existing-term
• https://accesstomemory.org/docs/2.1/user-manual/reports-printing/create-file-list-report-print/#
• https://accesstomemory.org/docs/2.1/user-manual/reports-printing/create-item-list-report-print/#

I have also updated the ticket that our lead developer filed about this problem, with your suggestion:

• https://projects.artefactual.com/issues/4843

Thanks again for your feedback!

Cheers,

Dan Gillean, MAS, MLIS
AtoM Product Manager / Systems Analyst,
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

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[José Anjos]

Excellent, very nice work.
Thank you.