Uploads returning 404 error

[Isset Guerrero Galache]

Hi everyone.

We are an investigation institute in UNAM México, and we are users of AtoM since 2013.

We are starting a new project so I did a fresh install of the app, I followed all the instructions in the tutorials plus it's not my first installation, but for some reason I can't display any kind of digital objects.

I already checked the permissions of the uploads folder, I checked that the files are there, I cleaned the cache, I regenerated the digital objects, I repopulate the search index, I checked that I was not missing libraries, and I don't know what else to do to correct this problem.

In the logs, the only error shown is:

[error] 24577#24577: *69 open() "/var/www/nginx/******/uploads/r/null/a/f/c/afcdb3efa649f36110a6ae7f334a447f51ade7de80d1bbf54981f5a0c1913178/P01_141.jpg" failed (2: No such file or directory), client: **.**.**.**, server: **.**.**.**, request: "GET /uploads/r/null/a/f/c/afcdb3efa649f36110a6ae7f334a447f51ade7de80d1bbf54981f5a0c1913178/P01_141.jpg HTTP/1.1", upstream: "fastcgi://unix:/run/php7.2-fpm.atom.sock", host: "**.**.**.**", referrer: "http://**.**.**.**/index.php/p01

I hope you can help me. As additional information, here is my configuration:

AtoM version 2.6.4
Ubuntu Server 15.04 LTS
PHP version 7.2

Nginx version 1.14

Thanks for your attention and for the help

Isset

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Ing. Isset Guerrero Galache
Departamento de Cómputo
Instituto de Investigaciones Estéticas, UNAM

[Dan Gillean]

Hi there, 

I noticed that you have changed the installation path for AtoM / Nginx, from the recommended /usr/share/nginx/atom to /var/www/nginx/xxxxx. This is fine, but may also be the cause of the issue if you haven't accounted for this change elsewhere. 

Specifically, I suggest you check the Nginx configuration block created during installation. There are a few places in the config block that use paths - make sure these match your installation! See: 

• https://www.accesstomemory.org/docs/latest/admin-manual/installation/linux/ubuntu-bionic/#nginx
  

If you make changes, restart Nginx: 

• sudo systemctl reload nginx

You may also want to clear the application cache and restart PHP-FPM, to ensure you are seeing the latest versions of pages before re-testing: 

• php symfony cc
• sudo systemctl restart php7.2-fpm

Let us know if that helps!

Dan Gillean, MAS, MLIS
AtoM Program Manager
Artefactual Systems, Inc.
604-527-2056

@accesstomemory

he / him

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[Isset Guerrero Galache]

Hi Dan.

Thanks to the detail you gave me I can solve my problem. I just create a symbolic link in the path you mention to my installation location and the problem is solved.

Thanks a lot for your help.

Isset