Banking Management - Next class IMPORTANT

[SURYANARAYAN MOHAPATRA]

Dear Students,

Time is short and precious. Only twos sessions are left in BM.  Those two will be very vital for all of you.

I will take you through the  banking syllabus with emphasis on concepts in the coming two classes.  You have to cooperate.   

All should attend the coming classes without fail .

Go through the following cases received by you :

1.  Banking issues and challenges 

     This covers the following (a) Reforms (b) NPA (c) Risk Management (d) Technology (e) consumer protection, etc.

    (i)  Under risk management it has discussed BASEL-II .  We have already discussed BASEL-II .  Go through the material and compare the points we have discussed..

    (ii)We have also  discussed NPA. I am sure  you are now able to appreciate why   NPA is a big issue/challenge for the banks 

          
     (iii) Technology -  We have discussed technology banking -  What is the challenge in technology banking ? Technology changes very fast and  with technology customer expectations and demands also changes. 

    (iv) We have just discussed Consumer forums, banking Ombudsman, Goiporia Committee recommendations and Damodaran committee recommendations.   Go through the same.  

 

2.  Customer Management Process :  

     This case starts with customer selection, customer acquisition, Customer retention, Customer Growth, Customer Linkages

      Go through the case.

3.  Commerce Bank  case  also  deals with customer management/Customer Relationship Management.

   

With best wishes.

Surya Mohapatra

[SURYANARAYAN MOHAPATRA]

Dear Students,

Your NCP-2 evaluation is over. You can check your marks.

 I will upload the marks on Wed(10/10/12).

With best wishes.

Surya Mohapatra