Portal login page is NOT displaying after changing portal admin password

[Neeraj Sidhaye]

Hi All,

i have changed WP administrator password through Edit My Profile portlet and things happned wihout an error.
here is how i changed password using following url

[http://publib.boulder.ibm.com/infocenter/wpdoc/v6r0/topic/com.ibm.wp.exp.doc/wpf/sec_pswds.html?resultof=%22%63%68%61%6e%67%65%22%20%22%63%68%61%6e%67%22%20%22%61%64%6d%69%6e%22%20%22%70%61%73%73%77%6f%72%64%22%20]

==== 1. Log in to WebSphere Portal Express as the administrator.
2. Click Edit My Profile.
3. Change your password in the appropriate box.
4. Click Continue.
===
Now when i hit my portal url, it's shwoing an error mesage saying "Page can not be displayed" and also with following exception

00000032 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is WMM-UR: The password check for user security name "wpsadmin" failed. Root cause is: "Invalid password."..

00000032 MethodDelegat A SECJ0055E: Authentication failed for wpsadmin. The user id or password may have been entered incorrectly or misspelled. The user id may not exist, the account could have expired or disabled. The password may have expired.

Note:- Portal is NOT configured with LDAP..

could any one tell me...how should i get back my portal working...

thanks,

[brett_...@us.ibm.com]

What are you using as the user registry? Member manager database? Custom user registry?

Are you using the WP admin user for anything else on your system (such as your WAS serverID user)?

When you clicked "Continue", did you encounter an error at that time, or did the password change initially appear successful?

Did you only use supported characters in your password when you changed it?
Reference:
http://publib.boulder.ibm.com/infocenter/wpdoc/v6r0/index.jsp?topic=/com.ibm.wp.exp.doc/wpf/sec_chars_plan.html

-Brett Gordon (WebSphere Portal L2 Support)

IBM Certified System Administrator -- WebSphere Portal V6.0, V5.1, V5.0
IBM Certified Solution Developer -- WebSphere Portal V5.1, v6.0

The postings on this site are my own and do not necessarily represent the positions, strategies, or opinions of IBM.

[shah_m...@yahoo.com]

Hi Brett,

I am working with neeraj on this issue. I am just replying on his behalf.
Here area the answers to your questions.We are having a default installation of portal. We haven't changed anything so according to us we are using default member manager database as user registry. We are not using wpsadmin user for anything else other than just the portal administrator. When we modified the wpsadmin user profile through edit profile link after clicking "Continue" we didn't received any error on the page. We haven't used any unsupported characters in our password.

Hope to here from you soon.

[shah_m...@yahoo.com]

Hi All,

Can anybody help me resoving this issue?

I really appreciate any ideas or thoughts on this.

[ff...@us.ibm.com]

Do you use the same user ID for your WAS console login? Check /wmm/wmmWASAdmin.xml. It's recommended to use encrypted password in that file, but plaintext should work.

-FF

[shah_m...@yahoo.com]

Hi Fang,

Thanks for your reply. I am having different user ids for websphere portal and websphere application server administration.

[sam]

Hi,

I got the same problem(with Portal 6.1)when i changed the password, but i could solve it by running "Changing the LDAP bind password" (eventhough i changed portal password i updated the same in few places and run ./ConfigEngine.sh wp-update-standalone-ldap -DWasPassword=password) part of this link.
http://publib.boulder.ibm.com/infocenter/wpdoc/v6r1m0/index.jsp?topic=/com.ibm.wp.ent.doc/security/sec_pswds.html

Mainly i figured out that LDAP update did not happen when i changed the password.
So in my case i updated the LDAP (bcz there is no WMM in 6.1).

Hope this one helps.

thanks,
Sampath