ASAP REQ- 3973369 : End-User Computing Manager in Atlanta, GA Sent

[paul hancock]

Hi,

Hope you are great today,

We are looking for 3973369 : End-User Computing Manager in Atlanta, GA

Role: End User Computing Manager
Total experience in required skill (years): 8-12 years
Work Location: Atlanta, GA
No of Position: 1
Duration: 6 Month
Assignment start date: ASAP

Mandatory Technical / Functional Skills:
*Experience in managing End User Computing environment and Transition phase at customer site
* Experience in Enterprise Tools environment like ITSM, ticketing tool
* Experience in ITSM Ticketing tool like Issue Tracker, Service Now along with ITIL process establishment in Incident, Problem and Change Management areas
* Experience in Triaging th tickets
*Responsible for managing the Desk side Support Engineer and SME allocated either locally in the dedicated site
* Responsible for handling site level level escalations. Monitor and track the performance of the Desk side Support Engineer and SME, provide necessary Feedback. Part of the Desk side Support Level 2 Management team reporting to the Regional Leads
* Responsible for Customer Satisfaction and work with the Regional / Infra leads / other IT Support towers across the client & TCS. Work with the Leads in the respective sites / region to provide guidance / support.
*Responsible for assuring users are provided efficient and timely level 3 support on a 7x24 basis
* Responsible for Installs, Moves, Adds and Changes (IMACS): Coordination of, installation of, and changes to desktops and laptops (and associated peripherals) and printers.
*Maintain & troubleshoot network printing related problems.
* Responsible for Installation of OS upgrades and patches as and when provided by customer.
*Performing periodic system performance tuning changing the system configuration parameters and re-organizing the disk space etc.
* Responsible for Virus Control at the Desktops area
*Monitoring and maintaining Messaging devices and service
*Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.
*Managing asset Procurement for Customer.
*Ensuring that all the desktops are patched from time to time basis
* Ability to manage multiple high priority initiatives in a fast paced highly
* Remains on-call during off-peak hours to respond to support service issues
* Coordinates training requirements ofEUC personnel
* Contributes to departmental productivity and development objectives by Participating in training programs
* Meets with technology technicians, attends seminars and reads industry related publications to remain abreast of technology advances

Roles and responsibility:
* Implement and Manage the End User Computing support environment
'* Ticket management - with ITSM tool e.g. Issue Tracker, Service Now
'* Ensure the L1, L2, L3 tickets are getting closed with respective technical service towers
* Active role in the coaching and development of DESKSIDE SUPPORT staff
* Responsible for preparing periodic feedback on staff
* Identify skill development needs; research/create training to raise skills/core competencies for staff and encourage training and development

Please reply with updated resume in .doc format (Word document) & following contact details:
Full Name-(As mentioned in Passport or Visa only) :
Are you legally authorized to work in the US:
Work Authorization (H1B / EAD / Green Card Holder / US Citizen):
Last 4 digits of SSN:
Country of Citizenship:
Current Location:
Your Present Location:
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Best time to reach you over phone for telephonic interview schedule?:
Willingness to relocate across US:
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Your availability for this project (Immediate or Any notice period required:
Educational Qualification:
Highest Degree Achieved:
Corporation Name:
Total Exp:(In Years):
Total US experience (years):
Hourly Rate Expectation:


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Thanks and Regards,
Paul
Marketing Manager
Global Systems LLC
Office: 214-390-7324
Fax : 214- 975-1222
pa...@globalsyst.com
www.globalsyst.com
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Baltimore, MD
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