5.1 Forgot Password error

[Mike Novales]

I've been attempting call the ResetPassword function, but I get an error. I
have message types set up through adminconsole but have been unsuccessful
with getting the email sent. Any recommendations?

I am running this command
/ResetPassword?challengeAnswer=-&storeId=10351&catalogId=10201&langId=-1&sta
te=passwdconfirm&URL=ResetPasswordForm&logonId=mnov...@sharedvision.com

and I get the following EC message...
Thanks in advance for any insight.

==============
TimeStamp: 2001-08-15 14:13:55.39
Thread ID: <Worker#16>
Class: com.ibm.commerce.messaging.outboundservice.Messaging
Method: loadAdminData(Integer,Integer,Integer)
Severity: 1
Message Text: ERROR CMN8412E Messaging System. An error occurred when
accessing Message types Access Bean .
Exception: com.ibm.commerce.exception.ECSystemException
at com.ibm.sfc.cmd.CommandException.<init>(CommandException.java)
at com.ibm.commerce.exception.ECException.<init>(ECException.java)
at
com.ibm.commerce.exception.ECSystemException.<init>(ECSystemException.java)
at
com.ibm.commerce.messaging.util.ExceptionThrowingHelper.throwException(Excep
tionThrowingHelper.java)
at
com.ibm.commerce.messaging.outboundservice.Messaging.loadAdminData(Messaging
.java)
at
com.ibm.commerce.messaging.outboundservice.Messaging.<init>(Messaging.java)
at
com.ibm.commerce.security.commands.SendPasswordNotificationCmdImpl.performEx
ecute(SendPasswordNotificationCmdImpl.java)
at com.ibm.commerce.command.ECCommandImpl.execute(ECCommandImpl.java)
at
com.ibm.commerce.security.commands.ResetPasswordGuestCmdImpl.performExecute(
ResetPasswordGuestCmdImpl.java)
at com.ibm.commerce.command.ECCommandImpl.execute(ECCommandImpl.java)
at
com.ibm.commerce.security.commands.ResetPasswordCmdImpl.performExecute(Reset
PasswordCmdImpl.java)
at
com.ibm.commerce.command.ECCommandTarget.executeCommand(ECCommandTarget.java
)
at
com.ibm.sfc.cmd.TargetableCommandImpl.execute(TargetableCommandImpl.java)
at
com.ibm.commerce.command.ControllerCommandImpl.execute(ControllerCommandImpl
.java)
at
com.ibm.commerce.webcontroller.ControllerCmdExecUnit.execute(ControllerCmdEx
ecUnit.java)
at
com.ibm.commerce.webcontroller.WebController.executeTransaction(WebControlle
r.java(Compiled Code))
at
com.ibm.commerce.webcontroller.WebController.processRequest(WebController.ja
va)
at
com.ibm.commerce.adapter.HttpAdapterImpl.processRequest(HttpAdapterImpl.java
)
at com.ibm.commerce.server.RequestServlet.service(RequestServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.StrictServletInstance.doService(ServletManager
.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.StrictLifecycleServlet._service(StrictLifecycl
eServlet.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.IdleServletState.service(StrictLifecycleServle
t.java:287)
at
com.ibm.servlet.engine.webapp.StrictLifecycleServlet.service(StrictLifecycle
Servlet.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.ServletInstance.service(ServletManager.java(Co
mpiled Code))
at
com.ibm.servlet.engine.webapp.ValidServletReferenceState.dispatch(ServletMan
ager.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.ServletInstanceReference.dispatch(ServletManag
er.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.WebAppRequestDispatcher.handleWebAppDispatch(W
ebAppRequestDispatcher.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.WebAppRequestDispatcher.dispatch(WebAppRequest
Dispatcher.java(Compiled Code))
at
com.ibm.servlet.engine.webapp.WebAppRequestDispatcher.forward(WebAppRequestD
ispatcher.java:93)
at
com.ibm.servlet.engine.srt.WebAppInvoker.handleInvocationHook(WebAppInvoker.
java:77)
at
com.ibm.servlet.engine.invocation.CachedInvocation.handleInvocation(CachedIn
vocation.java:67)
at
com.ibm.servlet.engine.srp.ServletRequestProcessor.dispatchByURI(ServletRequ
estProcessor.java:155)
at
com.ibm.servlet.engine.oselistener.OSEListenerDispatcher.service(OSEListener
.java:300)
at
com.ibm.servlet.engine.oselistener.SQEventListenerImp$ServiceRunnable.run(SQ
EventListenerImp.java:230)
at
com.ibm.servlet.engine.oselistener.SQEventListenerImp.notifySQEvent(SQEventL
istenerImp.java:104)
at
com.ibm.servlet.engine.oselistener.serverqueue.SQEventSource.notifyEvent(SQE
ventSource.java:212)
at
com.ibm.servlet.engine.oselistener.serverqueue.SQWrapperEventSource$SelectRu
nnable.notifyService(SQWrapperEventSource.java:347)
at
com.ibm.servlet.engine.oselistener.serverqueue.SQWrapperEventSource$SelectRu
nnable.run(SQWrapperEventSource.java:216)
at
com.ibm.servlet.engine.oselistener.outofproc.OutOfProcThread$CtlRunnable.run
(OutOfProcThread.java:248)
at java.lang.Thread.run(Thread.java:481)

[George Niece]

>

Out of the large volume of crump you sent I extracted the appended section which
is the only meaninful information. I am not sure what level your Logging is
set, I usually jack up the loggin when I'm looking for errors and make sure that
the Messaging is being Traced. in the instance xml file for messaging subsystem
error detection.

The three parameters to this method are
a. MsgType (Integer)
b. Store (Integer)
c. Priority (Integer)
Since the MsgTypeAccessBean uses the MsgType parameter to locate the correct
view, I would guess that the MsgType being passed in is null or the view that is
associated with that message is not set up correctly, but for sure the MsgType
is one to follow to find your culprit.

If you are really using 5.1 (the original Win NT only release, come to the light
of day and the 5.1 NLV, (all other platforms and the Win2K release), it has
significant changes over the originally release 5.1 release.