Terminal Hung at W008

[Mike Meyers]

Hi everyone,

  We have a site that had a terminal freeze on them.  When the rebooted it came up to W008 Program is Loading and hangs there.  We have replaced hardware, keyboard, printer, and rebooted the CC - nothing seems to work.  They swapped hardware with another lane and now it won't come up either. 

Does anyone have any ideas? 

Thanks so much!

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Max Betts]

Have you swapped the printer cable?

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[Mike Meyers]

Yes, we've swapped the printer, printer cable, keyboard, and the whole CPU unit.  Not coming up - the rest of the lanes seem to scan fine.

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Benjamin L. Smith]

Has anything changed in the network configuration?

[Mike Meyers]

No, not that we know of.  It just acts like a printer or printer cable error, but then hangs and it's happened on 2 terminals now.  Afraid to reboot any other terminals at this point.

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Ray Grabner]

Does the controller show an App Loader error, for that terminal number (s)

--

[Debbie Poirier]

This is a dumb question, but does the printer have paper in it?

 

Debbie

206.923.3725|Cell:206.450.3345

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Ray Grabner
Sent: Friday, August 01, 2014 7:58 AM
To: ibm...@googlegroups.com
Subject: Re: Terminal Hung at W008

 

Does the controller show an App Loader error, for that terminal number (s)

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[Mike Meyers]

I'm showing these in the System Messages

Not sure what I'm looking at.

CC 005 2 W065 PRELOAD FAILURE
B5/S250/E025

CC 005 3 W000 A SYSTEM EVENT WAS LOGGED.
B5/S084/E105

CC 005 2 W407 APP. LOADER EVENT HAS OCCURRED
B5/S064/E012

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Max Betts]

Run back through your Load Definition for that lane and make sure your java preload bundles are loading on drive Q and that Q is the default preload drive.  Save your work even if you don’t change anything, activate the terminal configuration and try it again.

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Mike Meyers
Sent: Friday, August 01, 2014 11:19 AM
To: ibm...@googlegroups.com
Subject: Re: Terminal Hung at W008

 

I'm showing these in the System Messages

[Benjamin L. Smith]

Did you upgrade the OS? I had a this same problem when I upgraded to V6R4. I turns out that the Q: itself was too small. That caused the Preload Failure. If you look up W065 in the 4690 OS Messages Guide you see that the E025 points to that exact problem.

 

E025 – There was an error extracting the preload bundle file received from the server. This error is typically caused by the target disk not being large enough to contain the data.

 

I would increase the size of the Q: in Terminal Device Characteristics.

 

You can use the ADXTMxxx.LOG (xxx is the terminal number) in ADX_STLD to gauge how much memory is being used by the Q:. Look at the very bottom of the file.

[Benjamin L. Smith]

Also be sure to activate terminal config and send a 9 load to the terminal that is stuck on W008. You will eventually load the new configuration to every terminal in the store.

[Mike Meyers]

Did that for both lanes They were set to the Q drive - changed it from Q to Q and saved and activated the Terminal Configuration.  Rebooted and am getting the same error messages.

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Mike Meyers]

No, no upgrades at all.  I saved and activated the Terminal Configurations for the two affected lanes and rebooted them.  I will try the 9 load now.

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Mike Meyers]

DId the 9 load - showing the same errors in messages.

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

On Fri, Aug 1, 2014 at 10:46 AM, Benjamin L. Smith <b...@peerserv.com> wrote:

[Benjamin L. Smith]

The error message you are getting shows that the Q: drive is too small. You will have to go into Device Characteristics and increase the amount of space allocated for the Q:. Save, activate and 9 load the terminal.

[Mike Meyers]

Currently the Q drive is set to 75 megabytes.  What would you recommend increasing it to?

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[Ray Grabner]

assuming a terminal with at least 512mb of memory, 110mb works in my stores

[Benjamin L. Smith]

I would bump it up to 100 and see if that fixes your problem

[Mike Meyers]

I've tried 100 and it's giving me the same error.  Trying 110 now.  What would cause it to need to be changed or to be too small?

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

[IGM-Man]

check the ADXTMxxx.LOG in ADX_STLD on CC to see what is actually dying on the preload.

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[Mike Meyers]

Looks like it is this:

** Error: BAD CRC extracting entry java2/jre/lib/ext/gskikm.jar, output file q:/java2/jre/lib/ext/gskikm.jar may be corrupt

Is it something I can retrieve from the DD or rename and copy in from another site?

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

To unsubscribe from this group and stop receiving emails from it, send an email to ibm-ace+u...@googlegroups.com.

[Bill Milligan]

Can you rename all the bzp files to an extension of *.bak and then run ADXPLDRB and then reboot the lanes?

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Mike Meyers
Sent: Friday, August 01, 2014 12:38 PM
To: ibm...@googlegroups.com
Subject: Re: Terminal Hung at W008

 

Looks like it is this:

 

** Error: BAD CRC extracting entry java2/jre/lib/ext/gskikm.jar, output file q:/java2/jre/lib/ext/gskikm.jar may be corrupt

 

Is it something I can retrieve from the DD or rename and copy in from another site?

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

 

On Fri, Aug 1, 2014 at 12:33 PM, IGM-Man <ken....@doodysicr.com> wrote:

check the ADXTMxxx.LOG in ADX_STLD on CC to see what is actually dying on the preload.

On Friday, August 1, 2014 1:26:26 PM UTC-4, Mike Meyers wrote:

I've tried 100 and it's giving me the same error.  Trying 110 now.  What would cause it to need to be changed or to be too small?

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

 

On Fri, Aug 1, 2014 at 12:02 PM, Benjamin L. Smith <b...@peerserv.com> wrote:

I would bump it up to 100 and see if that fixes your problem

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Mike Meyers
Sent: Friday, August 01, 2014 12:20 PM

To: ibm...@googlegroups.com
Subject: Re: Terminal Hung at W008

 

Currently the Q drive is set to 75 megabytes.  What would you recommend increasing it to?

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

 

On Fri, Aug 1, 2014 at 11:14 AM, Benjamin L. Smith <b...@peerserv.com> wrote:

The error message you are getting shows that the Q: drive is too small. You will have to go into Device Characteristics and increase the amount of space allocated for the Q:. Save, activate and 9 load the terminal.

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Mike Meyers
Sent: Friday, August 01, 2014 12:03 PM

To: ibm...@googlegroups.com
Subject: Re: Terminal Hung at W008

 

DId the 9 load - showing the same errors in messages.

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com

 

On Fri, Aug 1, 2014 at 10:46 AM, Benjamin L. Smith <b...@peerserv.com> wrote:

Also be sure to activate terminal config and send a 9 load to the terminal that is stuck on W008. You will eventually load the new configuration to every terminal in the store.

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Benjamin L. Smith
Sent: Friday, August 01, 2014 11:42 AM

To: ibm...@googlegroups.com
Subject: RE: Terminal Hung at W008

 

Did you upgrade the OS? I had a this same problem when I upgraded to V6R4. I turns out that the Q: itself was too small. That caused the Preload Failure. If you look up W065 in the 4690 OS Messages Guide you see that the E025 points to that exact problem.

 

E025 – There was an error extracting the preload bundle file received from the server. This error is typically caused by the target disk not being large enough to contain the data.

 

I would increase the size of the Q: in Terminal Device Characteristics.

 

You can use the ADXTMxxx.LOG (xxx is the terminal number) in ADX_STLD to gauge how much memory is being used by the Q:. Look at the very bottom of the file.

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Max Betts
Sent: Friday, August 01, 2014 11:23 AM
To: ibm...@googlegroups.com
Subject: RE: Terminal Hung at W008

 

Run back through your Load Definition for that lane and make sure your java preload bundles are loading on drive Q and that Q is the default preload drive.  Save your work even if you don’t change anything, activate the terminal configuration and try it again.

 

Bill Milligan
SUPPORT TEAM ENGINEER
bmil...@truno.com
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f:  +1.806.792.0710
8719 Fallbrook Dr. | Houston, TX 77064 | truno.com


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[Ray Grabner]

you can also try the following command, from the c:\

 

adxpldrb -force -loadshrink

 

then when done, reboot the terminal.

On Fri, Aug 1, 2014 at 9:03 AM, Mike Meyers <mme...@cbsposgroup.com> wrote:

--

[Mike Meyers]

It looks like the ADXPLDRB worked - they booted back up and I have my customer testing them now.  Thank you ALL so much for your help with this!!!

Mike Meyers
Carroll Business Systems
1950 W. Sunset
Springfield, MO  65807
417-883-1003 - Office
417-883-4276 - Fax
mme...@cbsposgroup.com