Manually entering credit card account numbers

[Mitch Paisner]

I have a client who takes telephone orders and would like to enter credit card numbers into ACE manually I have tried under Personalization-EPS-EPS tender-Account Number Entry To check both Keyboard and Pin Pad (if necessary) and Keyboard and Pin Pad either way before he can enter the number if he presses clear it the POS goes back to total.  He needs to swipe a card and have it fail before he can press clear to enter the account number.  He doesn’t want to have to swipe at all before entering manually.  Is this a pin pad programming issue or an ACE settings fix?

 

Mitch Paisner

Postec Inc

Retail Installations

678-424-4000 x169

mpai...@postec.com

 

WWW.POSTEC.COM

WWW.POSWAREHOUSE.COM

 

[Ken Moyer]

All he has to do is:

while the pin pad says swipe card, and the terminal says "prcessing" the operator should press CLEAR and you will be asked for the account number.

If you are using the single EFT Key this may not work.

 

Ken