EFT Issue

[Mike Meyers]

We have a customer that had a credit card transaction that is in the
EFT reconciliation report but concord does not show the transaction.
The electronic journal shows the transaction as paid by cash and The
customer was charged twice on his statement.
There is a reference to the TOR Rejected report but there is no
infomation shown, What does TOR stand for?

Thanks for all of your help.

Mike Meyers
Carroll Business Systems
mme...@cbsposgroup.com

--
Sent from my mobile device

[Benjamin Smith]

Time-out reversal.

From the Glossary of the EPS Users Guide:

time-out reversal (TOR). When the store controller sends a request for a
debit (or a charge to a credit card) to the host/servicer but does not
receive a response, a time-out reversal (TOR) is entered in the TOR Log.
This ensures that the customer's account is not debited twice when the
EFT transaction is successfully sent to the host. During reconciliation,
processing of the debit requests in the TOR Log begins after clearing
TORs for that particular BIN.

Peace!
Ben
________________________________

Benjamin L. Smith / Senior Solutions Architect, Retail
Arrow Enterprise Computing Solutions
IBM Group

[Young, Derrick CIV (USA) DeCA HQ PM]

Tor - transaction reversal. We are seeing a number of issues with rejected
TORs causing unprocessed credit transactions to be placed in the SAF (store
and forward). The rejected TOR will cause the unprocessed credit/EBT
transactions to not be released to be bank until the rejected TOR is either
correctly processed or removed from the SAF.

Also, if the rejected TOR is removed from the SAF, the remaining credit/EBT
transactions are immediately sent to the bank.

Derrick Young
DeCA/CARTS PMO
804-734-8000, extension 4-8561
804-332-4025 (cell)

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[Young, Derrick CIV (USA) DeCA HQ PM]

I mis spoke - TOR time out reversal.

Derrick Young
DeCA/CARTS PMO
804-734-8000, extension 4-8561
804-332-4025 (cell)

-----Original Message-----
From: IBM...@googlegroups.com [mailto:IBM...@googlegroups.com] On Behalf
Of Mike Meyers
Sent: Wednesday, June 17, 2009 1:31 PM
To: IBM...@googlegroups.com
Subject: EFT Issue

--~--~---------~--~----~------------~-------~--~----~

[Chad]

Did this happen when the customer was "online"?

On Jun 17, 12:31 pm, Mike Meyers <mlmey...@gmail.com> wrote:
> We have a customer that had a credit card transaction that is in the
> EFT reconciliation report but concord does not show the transaction.
> The electronic journal shows the transaction as paid by cash and The
> customer was charged twice on his statement.
> There is a reference to the TOR Rejected report but there is no
> infomation shown, What does TOR stand for?
>
> Thanks for all of your help.
>
> Mike Meyers
> Carroll Business Systems

> mmey...@cbsposgroup.com

[Young, Derrick CIV (USA) DeCA HQ PM]

Not sure about Chad's situation, but I have about 100 stores where this is
happening (a rejected TOR causing credit transactions to go to SAF).

When it occurs, the store is 'on line' and I see 'on line' for other
registers. But the register with the TOR is 'off line'.

Derrick Young
DeCA/CARTS PMO
804-734-8000, extension 4-8561
804-332-4025 (cell)

-----Original Message-----
From: IBM...@googlegroups.com [mailto:IBM...@googlegroups.com] On Behalf

[Chad]

Do you happen to be using heartbeat messages in your communications
with your provider?

On Jun 18, 7:16 am, "Young, Derrick CIV \(USA\) DeCA HQ PM"

>  smime.p7s
> 6KViewDownload

[Young, Derrick CIV (USA) DeCA HQ PM]

Yes - we are meeting with the PCN provider right now and they have identified a problem with the formatting of the TOR records. Apparently, ACE is sending a debit reversal for credit transactions and a credit reversal for debit transactions.

Not sure if that is correct, but that is what 5th 3rd is indicating.

[Chad]

I have had a problem in the past where the suspend messages during
heartbeat check was enabled. Disabling cleared out the problem at the
multiple store chain that I was having issues with. Although your
issue sounds different now that there is more info. Just something to
think about.

On Jun 18, 9:00 am, "Young, Derrick CIV \(USA\) DeCA HQ PM"

[Glen Glasscock]

What version of ACE

Sent from the road!


On Jun 18, 2009, at 9:00 AM, "Young, Derrick CIV \(USA\) DeCA HQ PM" <derric...@deca.mil

[Young, Derrick CIV (USA) DeCA HQ PM]

ACE version 6.2, ACE EPS version 6.2, 4690 version 5.2.

What version of ACE

Sent from the road!