Void transaction with partial EBT

[Shane D]

Hopefully someone can explain it to me a little bit better.

 

I have a client that, when an EBT customers do not have enough money to pay for the entire order with EBT plus other tender. they will VOID the entire transaction, then ring up the items that the person wants. When they do this it says to give back cash for the EBT Food stamp amount.

 

FS Total = $100.00

EBT = $75.00

New Total = $25.00

not enough money for the $25.00

they void the entire transaction

ERROR Message. B328 VOID FAILED - GIVE CASH FOR TENDER

 

In the Manuals it states.

 

Looking at the logs the partial payment is canceled/voided. The problem is when they void the transaction it gives the above error message to give cash back and shows the approval slip but not the canceled slip/refund slip.

 

Is this normal? should ACE also print a refund slip to show that the amount for the EBT was canceled? Or even not show the error message? Because this is confusing to the store personnel.

They are on ACE V3 with OS V3R3

 

I have set in Personalization>Options>Store>Food Stamps/Tax - Only FS tender after FS total to not checked/NO which allows them to void off the items, to bring the total transaction down to within the EBT FS amount and finish the transaction. But some of the stores are having a problem remembering this.

 

Any ideas/suggestions

 

 

 

Shane Dudley

CRS of KC

816-231-8599

 

[Steve Perkins]

We had a similiar problem in V3. IBM fixed it in a later release of
V3... I think Mike 096 or somewhere around that release.

Steve