U005.4 Error Network Failure

[Daryl Dalrymple]

I have two register (Toshiba Type 4900-745) that get a network failure error. We are running 4690 Version 6 R3.
The error is U005.4 Error
Network Failure.

Has anyone encountered this error?

Daryl

[Glen Glasscock]

That os is no longer supported and possibly too old for a 745. You should upgrade to v6r5.

Thanks, 

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[Adam]

4900-745 only supports enhanced mode. Make sure you are running in enhanced for those load definitions. Double check your DHCP settings for the definitions as well. I did have to open a hardware service call to Toshiba in the past to have the mainboards switched out. Ended up being a bad board in some instances.

[Debbie Poirier]

We have had several terminals do this during a reboot.  They had been running fine, and needed to be rebooted and would fail on U005.  We were running Enhanced Terminal Mode,  But Non-Enhanced Controller, DHCP on 4690 Version 6 R3.  I ended up replacing the terminal, however  I have not had the issue since we upgraded to V6 R4 and Enhanced Controllers.

 

Debbie

 

Debbie Poirier|Retail Services Manager

Metropolitan Market|4025 Delridge Way SW Suite 100|Seattle, WA  98106

Office: 206-923-3725| Cell: 206-450-3345

dpoi...@metropolitan-market.com

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[Daryl Dalrymple]

I change out my router that was 10mb, and things are now great with the machines. Thanks everyone.