PIN Pad Communications Errors

[Ben Smith]

I have a store that has MX pin pads. We have been having some
communications errors that seem to result in double charges. They are
running the pin pads with 8 data bits, 1 stop bit and no parity at
19200 baud. Most stores run with 7 data bits, 1 stop bit and even
parity at 9600 baud. Can this difference in personalization be causing
my problem?

[Glen Glasscock]

We use 19200,7E1, seems to work fine.

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[Benjamin L. Smith]

To clarify, they are running the 19200,8N1 scheme. I am wondering if I
change it to 9600, 7E1 or 19200, 7E1 if my communications errors will go
away

Peace!
Ben
----------------------------------------
Benjamin L. Smith / Retail Solutions Consultant
Peerserv Consulting, LLC

[Debbie Poirier]

We are using Even - 7 - 1, 19200, but we also had to make a change to reset the pin pad at the beginning and end of each transaction.  

Debbie

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[Bill Milligan]

I agree with Debbie on this one. 

 

 

Bill Milligan

Cash Register Services

8719 Fallbrook Drive

Houston, Texas 77064

806-792-2885 Office 281-970-6901 Fax

bmil...@crstx.com

 

"Technology Solutions Grocers Trust"

 

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[Glen Glasscock]

What version of ACE?

-----Original Message-----
From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Benjamin L. Smith
Sent: Wednesday, December 22, 2010 4:13 PM
To: ibm...@googlegroups.com
Subject: RE: PIN Pad Communications Errors

--

[Benjamin L. Smith]

Product = IBM SurePOS ACE Version 6

-file name---|---------current level-----------|
|PID = 5697N80 |
|CD = C089 |
|Release = 201 |
|Base level = A000 |
|Date applied = 01/16/09 16:16 |
|PTF = UO00000 |
|Emergency Fix = EF 0000 |
| |

------------------------------------------------

[Benjamin L. Smith]

The terminals are SI-GUI touch-screen

[Benjamin L. Smith]

Is this where you made your change Debbie?

; Group EPS Field 8 - Reset at Start of Transaction Flag

;

; Format is:

;

; Offset Length Description

; 0 3 Always 'EPS'

; 3 2 Always '08'

; 5 1 1 = don't reset the pinpad at the start of a transaction
(default)

; (the pinpad is always reset at the end of a
transaction)

; 2 = reset the pinpad at the start and end of a transaction

;

EPS081

^

|

Change this to a 2?

Thanks for all the help, group!

[Debbie Poirier]

Exactly!

 

Debbie

 

From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Benjamin L. Smith
Sent: Wednesday, December 22, 2010 3:10 PM
To: ibm...@googlegroups.com
Subject: RE: PIN Pad Communications Errors

 

Is this where you made your change Debbie?

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[Chad]

We had this turned on for awhile, but found after the first item was
scanned there was a delay before you could scan the second item. This
was on older equipment, so the delay might be gone with newer
equipment, just something to be aware of if you do turn this on.


On Dec 22, 5:27 pm, Debbie Poirier <DPoir...@metropolitan-market.com>
wrote:

> Exactly!
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> Debbie
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> From:ibm...@googlegroups.com [mailto:ibm...@googlegroups.com]On Behalf OfBenjamin L. SmithSent:Wednesday, December 22, 2010 3:10 PMTo:ibm...@googlegroups.comSubject:RE: PIN Pad Communications Errors
>
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> Is this where you made your change Debbie?
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> ; Group EPS Field 8 - Reset at Start of Transaction Flag
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> ;
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> ; Format is:
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> ;
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> ; Offset  Length  Description
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> ;   0       3     Always 'EPS'
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> ;   3       2     Always '08'
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> ;   5       1     1 = don't reset the pinpad at the start of a transaction (default)
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> ;                     (the pinpad is always reset at the end of a transaction)
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> ;                 2 = reset the pinpad at the start and end of a transaction
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> ;
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> EPS081
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>      ^
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>      |
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>      Change this to a 2?
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> Thanks for all the help, group!
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> Peace!
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> ...
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> read more »

[Glen Glasscock]

In my experience if you don't reset the pin pad at the end and beginning of the sale then some old guy will swipe his card by mistake after the sale is over and if the next sale is credit then his card gets charged for the next guys groceries.

-----Original Message-----
From: ibm...@googlegroups.com [mailto:ibm...@googlegroups.com] On Behalf Of Chad
Sent: Thursday, December 23, 2010 7:55 AM
To: IBM ACE Support group

--

[Debbie Poirier]

Yes we found that issue on the older pinpads and older terminals, have not experienced this with the MX870 pinpads and newer terminals, we have 4800-722 terminals now.

-- Sent from my Palm Pre

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