SurePOS 723/743 units
Jason Forrester
problems? These new units are giving me fits. Units will lock up
when you try and sign on, units will not load unless the cash drawer
attached, units will not laod if the pin pad device is not attached.
Any suggestions would be helpful.
Glen Glasscock
Bios 80KT0150?
Thanks,
Glen Glasscock
Cash Register Services, Inc.
1601 Mac Davis Lane
Lubbock, Texas 79401
(806) 765-3289 Phone
(806) 765-3189 Fax
(800) 657-7108
gglas...@crstx.com
Delivering Technology Solutions, Earning Grocer's Trust
Jason Forrester
743 unit - Bios 85KT140
723 unit - Bios 84KT140
Jason Forrester
Director Of Customer Service
Phone : (405) 753-9299
Fax : (405) 753-9978
E-mail : Ja...@rdsok.com
Glen Glasscock
Jason Forrester
beginning to dislike these terminals....
IGM-Man
2. If you disable your pin-pad does the terminal load
3. How are your periph. connected legacy or USB
4. What is the uCode of the printer?
5. What level/build of ACE and OS?
6. If you connect an older terminal (721 or 722) do you get the same
problems on this load?
If no cash drawer locks up the terminal, I would check your Java
Redirect and see if what you have selected is what you are supposed to
have selected.
If you "lock up" at sign on, that would mean the terminal is trying to
init the pinpad. If you let it sit for awhile does the terminal "move
on"? Are there any system messages? Does the PIN PAD reload on when
the terminal comes up the ist time? If the terminal does "lock up",
when the terminal reboots are you in "Terminal Secured" meaning you
signed on or back to **CLOSED**?
One last thing to try is:
Make a new Device group with no JAVA redirection and no java class
running.
Change your app to ACETSFSL.386 (The text full screen version)
Reload-
Does the system work with this program?
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
=-=-=-=-=-=-=-=-=-=-=
We need to narrow down which portion of the system is the problem-
The LOAD itself
JAVA
Peripherals
Configuration
On Jun 17, 4:07 pm, "Jason Forrester" <Ja...@rdsok.com> wrote:
> I am at the latest and greatest bios, and still same response. I am
> beginning to dislike these terminals....
>
> Jason Forrester
> Director Of Customer Service
> Phone : (405) 753-9299
> Fax : (405) 753-9978
> E-mail : Ja...@rdsok.com
>
>
>
> -----Original Message-----
> From: IBM...@googlegroups.com [mailto:IBM...@googlegroups.com] On Behalf
>
> Of Glen Glasscock
> Sent: Tuesday, June 17, 2008 2:21 PM
> To: IBM...@googlegroups.com
> Subject: RE: SurePOS 723/743 units
>
> I would up the bios to the latest on the RSS website.
>
> Thanks,
>
> Glen Glasscock
> Cash Register Services, Inc.
> 1601 Mac Davis Lane
> Lubbock, Texas 79401
> (806) 765-3289 Phone
> (806) 765-3189 Fax
> (800) 657-7108
> Delivering Technology Solutions, Earning Grocer's Trust
> -----Original Message-----
> From: IBM...@googlegroups.com [mailto:IBM...@googlegroups.com] On Behalf
> Of Jason Forrester
> Sent: Tuesday, June 17, 2008 10:52 AM
> To: IBM ACE Support group
> Subject: SurePOS 723/743 units
>
> Has anyone installed the new 723 or 743 units? Did you run into any
> problems? These new units are giving me fits. Units will lock up
> when you try and sign on, units will not load unless the cash drawer
> attached, units will not laod if the pin pad device is not attached.
>
> - Show quoted text -
Jason Forrester
2. If you disable your pin-pad does the terminal load
No. With or without, no load.
3. How are your periph. connected legacy or USB
USB devices
4. What is the uCode of the printer?
MC=47 on T4
5. What level/build of ACE and OS?
Ace = 6.2 U56 / OS = V5R2 / SIGUI = 4062
6. If you connect an older terminal (721 or 722) do you get the same
problems on this load?
No. I can load a 721 just fine. I have a 721, 723, and 743 all line up and
they all ace differently with the same load.
IGM-Man
We had problems with those terminals yesterday, according to IBM site
you need to be on OS V5R2, we d/ld and installed 0811 and all seems ok
Jason Forrester
0811? I would like to see if the fix I was working on last week is in
there.
________________________________
Jason Forrester
Retail Data Solutions
Director Of Customer Service
Phone : (405) 753-9299
Fax : (405) 753-9978
E-mail : Ja...@rdsok.com
________________________________
Jason Forrester
________________________________
Jason Forrester
Retail Data Solutions
Director Of Customer Service
Phone : (405) 753-9299
Fax : (405) 753-9978
E-mail : Ja...@rdsok.com
________________________________
-----Original Message-----
From: IBM...@googlegroups.com [mailto:IBM...@googlegroups.com] On Behalf
Of IGM-Man
Sent: Thursday, June 26, 2008 8:51 PM
Jason Forrester
problem. Download comm4690.jar, put into the c:\JAVA directory and
run ADXPLDRB. Reboot terminals and all should be well.
www.retaildatasolutions.com/Files/comm4690.jar
Benjamin Smith
in this community and just a good guy.
However, I would caution the group not to pass around files like this
among users. Each one of you should get the maintenance level that is
appropriate for your systems. This sort of activity often results in
unstable systems that cannot be effectively supported by IBM RSS and
could likely result in longer problem resolution times.
The folks at IBM RSS are good citizens in our community, as well. We
need to make sure we do what we can to help them help us.
Ben
Peace!
_____
Benjamin L. Smith / Senior Solutions Architect
Arrow Enterprise Computing Solutions
Retail Solutions Group
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