Invitations not being received

[bill kinsella]

I have sent invites out to over 15 supervisors within our company and i am completing there registrations.
Once I activate there account and login there is no invitiation in the system?

I have deleted the invite and resent it and logged back in but still nothing??

HELP!

Thanks Paige

 

[Haydee - SafetyCulture]

Hello Paige,

To accept a company invite, the user will have to follow a link in an email alert sent to them. They will be prompted to create an account, and once they are logged in they can accept the invitation.

If they are an existing user, they will have to follow the link, log in to their SafetyCloud account and accept the invitation.

Let me know if you have more questions.

Sincerely,
Haydee

[bill kinsella]

Hi Haydee.

 

All the ones i have done in the past i have been able to register from our head office, they then forward me the activation email which i complete and when it logs in the invite is usually there. This has always worked in the past?
All our guys are on blackberrys in remote areas so dont have access to internet so I have been doing all the work.

 

Ive also had issues today with the system running extremely slow, and our Managing Director called to let me know that his audits he has completed are getting lost in email transit / coming an hour later.

 

Thanks

Paige

On Wednesday, July 3, 2013 12:20:43 PM UTC+8, bill kinsella wrote:

[Haydee - SafetyCulture]

Hello Paige,

I have forwarded this issue on to our SafetyCloud engineering team, and I will let you know once they have completed investigating this issue for you.

As for the other issue you mentioned, it could be a mail configuration issue. Audits and templates being exported and emailed from the app never touch our infrastructure. iAuditor only requests the mail application on your device to send the file. When you click on "Send" the control is passed on to your device's mail application. 

It could also be that the attachment is too large. You can try a different email address or use Dropbox. Also, if you tap the "Open With" button at the right hand side of the preview screen, you can use Google Drive, Box, etc., if these apps are installed in your device.

If I can be of further assistance, please let me know.

Sincerely,
Haydee

[Tristan - SafetyCulture]

Hi Paige,

Can you please contact us via our email support or submit a ticket with our support portal and let us know the email addresses of the accounts you've been unable to accept invites for. Our engineering team have had a look and can't see any widespread issues with these features, but there may be something account specific thats causing the invitations to fail.

Thanks,
Tristan Davey