help please - all my audit gone

[ovadia dvir]

I updated my mini ipad to the new vertion and all my audits and tamplets have been deleted there is a way to recover them?

[Haydee - SafetyCulture]

Hello,

Please perform the below, and let me know how you go:

1.    Restart your device.

2.    Open the Settings for your device. It will be a grey icon on your home screen that looks like this.

3.    Scroll down and tap on "iAuditor".

4.    In the menu that opens, scroll down and tap on "Advanced".

5.    Turn the switch to "ON" for "Rebuild Database".

6.    Launch iAuditor.

If there is anything else that I can assist with, please don't hesitate to let me know.

Sincerely,

Haydee

[ovadia dvir]

hii'

thanks for your quick reply , but steel nothing......

[ovadia dvir]

If this is not understood, I meant  ios 7 

On Friday, September 20, 2013 11:19:28 AM UTC+3, ovadia dvir wrote:

[Haydee - SafetyCulture]

Thank you for the clarification. I have forwarded this issue on to our engineers and I will let you know once they have completed investigating this issue for you.

If I can be of further assistance, please let me know.

Sincerely,

Haydee

[Haydee - SafetyCulture]

Hello,

This issue is being caused by the recent release of iOS 7, and we have identified the root cause of this issue. We have submitted an update to Apple Inc for approval and review, although approval can take up to 10 business days, and we have no control over this process. 

We appreciate your patience during this time, and if there is anything else that we can assist with, please don't hesitate to let us know. 

Sincerely,

Haydee

[Thorsten]

Hello ... I have a similar problem with my iPad (iOS 7). After switching to my new iPad mini (with backup) my audits and templates are no longer available. A restart with database rebuild did not succeed. How can I restore my 30 templates and 280 audits? I do not use the safety cloud ...

 

Greetings

 

/Thorsten

[Taylor Young]

Hi Thorsten,

Thank you for contacting us. It sounds as though your templates and audits have been hidden from view when you've restored your iPad Mini from a backup. The new iPad would have a different device ID, and so the templates and audits have most likely been hidden from view. If you could please send a Diagnostic Email from your device, we can check your Device ID history, and we may be able to restore this data for you.

If there is anything else that I can assist with, please don't hesitate to let me know.  

Kind Regards,

Taylor Young

Customer Support

SafetyCulture | Workplace Health & Safety Services

221 Sturt Street, Townsville QLD 4810

P.O. Box 7175 Garbutt QLD 4814 Australia

P 1300 306 604  | Int +61 7 4408 8208

E taylor...@safetyculture.com.au | W safetyculture.com.au