My iAduitor App will not open

[Noel Rooney]

When I open the app it opens for two seconds and closes again. I have rebooted the app and the ipad but the problem persists. If I delete the app and reinstall it will i lose all my files?

[Taylor Young]

Hi Noel,

The 2.3 and 2.3.1 updates have been causing some issues affecting less than 10% of our iOS users. There is a live thread being regularly updated here, as well as a list of recommendations. We have had a high degree of success with users who have backed up all data to either a SafetyCloud account or iTunes, deleted the app, and then reinstalled a fresh build and performed a restore. 

If you have not backed up your device and synced recently please DO NOT delete the app, as this will also delete all associated app data including templates and audits.

If you are certain you have been using SafetyCloud and have successfully synced your templates and audits prior to this issue you can reinstall the app by following the steps below.

    Step 1. Backup your device to a computer through iTunes

    Step 2. Delete the application from your device by holding your finger on the icon and selecting the cross

    Step 3. Reinstall the App from the iTunes store.

    Step 4. Login to SafetyCloud in iAuditor and sync your templates and audits.

    Step 5. Check that all of your templates and audits have synced correctly. 

If this process has not worked or you are unsure about what you have backed up, then you should restore your device from your iTunes/iCloud backup and wait for the next iAuditor update which will resolve the issue.

There is also a live thread with updated information here. If there is anything else that I can assist with, please don't hesitate to let me know. 

Kind Regards,

Taylor Young

Customer Support

SafetyCulture | Workplace Health & Safety Services

221 Sturt Street, Townsville QLD 4810

P.O. Box 7175 Garbutt QLD 4814 Australia

P 1300 306 604  | Int +61 7 4408 8208

E sup...@safetyculture.com.au | W safetyculture.com.au