What is error code 4431?

[Martin Batt]

When trying to connect to public library error code 4431 is displayed. Does anyone know what this is and how to ressolve the issue. 

Thanks

Martin

[Haydee - SafetyCulture]

Hello Martin,

This is an authentication failure between your device and the Public Library. Could you please send an email to Support from within iAuditor? This will provide us some diagnostic data from your device.Please also specify your issue in your email so our engineers can address this appropriately.

Once we have your diagnostic data, we will make some slight changes to the Public Library server to restore your access. We will let you know once this has been completed.

Let me know if you have more questions.

Sincerely,

Haydee