Scoring Query

[Gareth Scott]

Morning All,

I have put together a cleaning audit template and im struggling a little with the scoring. The template has the option of 1-5 and N/A however the weighting of the NA affects the overall score. Id rather if it was NA it didnt affect the total outcome of the audit final % score as changes the percentage.

 

Any help would be hugely appreciated.

 

Best regards

 

Gareth

[Taylor Young]

Hi Gareth,

Thank you for contacting us. If you would like an NA response to not affect the score, and you have set up a Custom Response (or you're using a Multiple Choice field), you simply need to turn scoring "OFF" for the NA response. 

1. Launch iAuditor, and tap on the "Templates" view.
2. Tap on the "Edit" icon underneath your template. It looks like a pencil icon.
3. In the template editor, navigate to your Question or Multiple Choice item.
4. Tap on the item, and then tap on either "Custom" (for Question fields) or "Edit Responses" (for Multiple Choice).
5. In the screen that opens, tap "Edit", and then tap on the answer set you created.
6. A pop-up screen will open. Turn scoring to "OFF" for the NA response. 

Once a response has scoring disable for a particular response, that response will no longer count towards your final score if it is chosen while auditing. This means that your NA response will simply remove that question from the total possible score, rather than counting as a false result. 

If there is anything else that I can assist with, please don't hesitate to let me know. 

Kind Regards,

Taylor Young

Customer Support

SafetyCulture | Workplace Health & Safety Services

221 Sturt Street, Townsville QLD 4810

P.O. Box 7175 Garbutt QLD 4814 Australia

P 1300 306 604  | Int +61 7 4408 8208

E taylor...@safetyculture.com.au | W safetyculture.com.au

[Marius]

Hi Taylor

I use the Android version on a Samsung Galaxy Note and ran into the following issue. Following your recommendation below, I created a custom report using mainly multiple choice questions, with various custom responses, for example: 

"Good" (scoring 'on' and value = 4)

"1 of 3" (scoring 'on' and value = 3)

"2 of 3" (scoring 'on' and value = 2)

"3 of 3" (scoring 'on' and value = 1)

"N/A" (scoring 'off' and value = 0)

If I only have 2 questions (both using the same set of responses, as above) and when selecting the "N/A" response for 1 question, the overall score is calculated as 100% (4/4) under "Audits", which is as expected. However, when exporting to pdf the cover page gives a score of "4.0/8.0 - 50%". The same is reflected for that Section on the "Table of Contents" page, and on the header of the Section page.

Could you please assist to identify whether this is a bug, or am I doing something incorrectly.

Many thanks.

Marius

[Taylor Young]

Hi Marius,

Thank you for contacting us. 

If you wouldn't mind please sending us the template that you are using, as well as a Diagnostic Email from your device, I would be more than happy to investigate this issue for you. 

To export a template:

These instructions will apply for exporting once you have made the exporting unlock.

1. Launch iAuditor, and tap on the "iAuditor" icon in the top, left-hand corner of the screen. A sidebar menu will open.
2. In the sidebar menu, tap on "Templates". 
3. Underneath the template you would like to export, tap on the Export button.
4. Select your export format: either Template CSV or iAuditor Template.
5. Tap "Send". 

These Instructions will apply to users  that have not purchased the exporting unlock.

1. Launch iAuditor and tap on the "iAuditor" icon in the top, left-hand corner of the screen. A sidebar menu will open.
2. In the sidebar menu, tap on "Templates".
3. Start an audit with the template you would like to export by tapping on the template title.
4.  Tap on the "Back" arrow to exit your audit. Open the sidebar menu, and tap on "Audits". 
5. The Audits view will open. Tap on the right-pointing arrow on the right-hand side of your Audit Title. 
6. In the pop-up box that opens, select "Export". 
7. Select "Template CSV", and tap "Send" to generate the email. 

To Send a Diagnostic Email:

1. Open iAuditor on your device. If the main menu is not open, please tap on the menu button in the top, left-hand corner of the screen.
2. Tap on the "Help" button. 
3. In the Help screen, please tap on "Support" in the top, right-hand corner of the screen. 
4. An email will be generated. Please address it to taylor...@safetyculture.com.au.
5. Tap "Send". 

If there is anything else that I can assist with, please don't hesitate to let me know. 

[Marius]

Thank you for your response Taylor. I have sent the 2 emails, as requested

Have a great day

Marius