iAuditor and SafetyCloud-Problems

Thorsten

unread,

Nov 20, 2013, 4:29:06 PM11/20/13

to iauditor...@googlegroups.com

Good evening...

I'm testing the safety cloud and I'm very disappointed. The upload of about 300 audits and 20 templates was carried out without any problems. Ween I want to sync with other devices, appear on all iPads, the message: "Sorry, an error occured while syncing" "Please try again soon".

To me it is not possible to synchronize my audits on other devices.

So I can not work ... I have disabled all devices on the Safety cloud again. But with that comes the next problem: To me it is not possible to delete my audits in de cloud. If you press the "Delete" button nothing happens ...

What is is the problem?

With greetings

/thorsten

Thorsten

unread,

Nov 20, 2013, 4:55:28 PM11/20/13

to iauditor...@googlegroups.com

Update: Before I delete an audit, I can export it (pdf). After deleting I supposed no more rights to the document. But the document is not deleted …

/thorsten

Haydee - SafetyCulture

unread,

Nov 21, 2013, 2:38:05 AM11/21/13

to iauditor...@googlegroups.com

Hello Thorsten,

We are aware of this issue and would like to thank you for letting us know. SafetyCloud is still in it's Beta release and we are working hard to improve and develop further its features and capabilities.

I you wish to discontinue using SafetyCloud and just use iAuditor, you need to reverse migrate your data.

We are sorry for the inconvenience and please let me know if I can be of further assistance.

Sincerely,

Haydee

Thorsten Schröers

unread,

Nov 21, 2013, 6:57:38 AM11/21/13

to iauditor...@googlegroups.com

Hello,

thank you very much for your answer.

I would like to delete my audits of the Safety Cloud. How can I do that? The cloud tells me that I have no permissions on my files ...

The Device are still deactivated...

Thank you ...

PS:., The symbol of my audits has changed into a "?"...

/thorsten

Ron Wilson

unread,

Nov 21, 2013, 8:11:39 AM11/21/13

to iAuditor Support on behalf of Haydee - SafetyCulture

I would like to know why you are now charging for the SafetyCloud if it's not out of Beta? It's very frustrating as I've used the SafetyCloud since it was released and only recent templates are there, I have to email all templates and audits as cvs files for any hope of retaining them. There must be a better way to backup templates and audits. Again why are we paying for something that is not out of Beta?

Thank you,

Ron

--
You received this message because you are subscribed to the Google Groups "iAuditor Support" group.
To unsubscribe from this group and stop receiving emails from it, send an email to iauditor-suppo...@googlegroups.com.
To post to this group, send an email to iauditor...@googlegroups.com.
To view this discussion on the web, visit https://groups.google.com/d/msgid/iauditor-support/f57fdbeb-4197-4582-98b4-8875eada4a63%40googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.

Haydee - SafetyCulture

unread,

Nov 22, 2013, 1:30:21 AM11/22/13

to iauditor...@googlegroups.com

Hello Ron,

Thank you for expressing your frustrations in regards to SafetyCloud, we are working hard to make it enterprise ready. We have spent $1.6M to date building iAuditor and SafetyCloud and whilst we are building many new features as soon as we can, we do need to charge a small fee for the backup and permission system that SafetyCloud currently provides.

We appreciate your patience while we continue to implement new features and improve the experience.

The beta tag will be in place for the foreseeable future, at least until our enterprise version is released.

If I can be of further assistance, please let me know.

Sincerely,

Haydee

On Thursday, November 21, 2013 9:11:39 PM UTC+8, Wilsonblue wrote:

I would like to know why you are now charging for the SafetyCloud if it's not out of Beta? It's very frustrating as I've used the SafetyCloud since it was released and only recent templates are there, I have to email all templates and audits as cvs files for any hope of retaining them. There must be a better way to backup templates and audits. Again why are we paying for something that is not out of Beta?

Thank you,

Ron

On Thursday, November 21, 2013, Haydee - SafetyCulture via iAuditor Support wrote:

Hello Thorsten,

We are aware of this issue and would like to thank you for letting us know. SafetyCloud is still in it's Beta release and we are working hard to improve and develop further its features and capabilities.

I you wish to discontinue using SafetyCloud and just use iAuditor, you need to reverse migrate your data.

We are sorry for the inconvenience and please let me know if I can be of further assistance.

Sincerely,

Haydee

On Thursday, November 21, 2013 5:55:28 AM UTC+8, Thorsten wrote:

Update: Before I delete an audit, I can export it (pdf). After deleting I supposed no more rights to the document. But the document is not deleted …

/thorsten

Am Mittwoch, 20. November 2013 22:29:06 UTC+1 schrieb Thorsten:

Good evening...

I'm testing the safety cloud and I'm very disappointed. The upload of about 300 audits and 20 templates was carried out without any problems. Ween I want to sync with other devices, appear on all iPads, the message: "Sorry, an error occured while syncing" "Please try again soon".

To me it is not possible to synchronize my audits on other devices.

So I can not work ... I have disabled all devices on the Safety cloud again. But with that comes the next problem: To me it is not possible to delete my audits in de cloud. If you press the "Delete" button nothing happens ...

What is is the problem?

With greetings

/thorsten

--
You received this message because you are subscribed to the Google Groups "iAuditor Support" group.

To unsubscribe from this group and stop receiving emails from it, send an email to iauditor-support+unsubscribe@googlegroups.com.
To post to this group, send an email to iauditor-support@googlegroups.com.

Haydee - SafetyCulture

unread,

Nov 22, 2013, 2:03:11 AM11/22/13

to iauditor...@googlegroups.com

Hello Thorsten,

Do you own these templates? Could you please let us know the names of these templates? If you do not own these templates (these have been shared to you) you may have limited role permissions. You will find more information about it in this Knowledge Base article.

If I can be of further assistance, please let me know.

Sincerely,

Haydee

Thorsten

unread,

Nov 22, 2013, 8:05:50 AM11/22/13

to iauditor...@googlegroups.com

Hi Haydee,

this is not about templates, but there are audits, which I can not delete. It is approximately 300 audits ... Should I list them all?
I am the owner of these audits and have all created by myself. The templates I could delete all ...

Regards ...

/thorsten

Haydee - SafetyCulture

unread,

Nov 26, 2013, 10:29:32 AM11/26/13

to iauditor...@googlegroups.com

Hello Thorsten,

Thank you for the clarification. I have forwarded this issue on to our SafetyCloud engineers. I will let you know as soon as we are done investigating this issue.

If I can be of further assistance, please let me know.

Sincerely,

Haydee

Reply all

Reply to author

Forward