Scadapack E Configurator

[Janne Evers]

Ifollowed the installation guide, spun up a clean new Windows 10 machine, made sure the path to the install files was short, followed the troubleshooting guide and have no problems running the workbench IDE, just the configurator refuses to run. It does nothing when I try to launch from the start menu shortcut and gives me a side by side configuration is incorrect error when attempting to launch the executable directly.

When that happens, I need to switch off the power for a period of time (one day minimum) and come again later to download the files because the device does not accept the files without doing that, although the programs indicate that the files has been downloaded successfully, but actually nothing changed in the device, and I have to keep the device turned off for a day or two before I can repeat the task with success.

If upgrading all, then you have procedures to follow to upgrade all individually (taking care to perform them in the correct order). It's all spelled out in the Release Notes, and the User Manual. Even the Hardware Manual has a reference to this information.

There was a known issue with a certain firmware (I think it was 8.14.1 or such) that would result in the configuration of the RTU going corrupt after a certain period of time. When this happened it would indeed lose both the configuration, and the ISaGRAF code.

The reason that leaving it turned off for a day or two is working is that it is likely causing the small Lithium battery internal to the unit to become exhausted, at which point the configuration is no longer 'corrupt' but wiped.

1) That document is a liar. I think it's just bad wording, I'm pretty sure it's trying to say that if you change the RTU configuration using E-configurator, that you can't expect this change to be reflected within ClearSCADA. If you later change the config in ClearSCADA it will overwrite anything you had changed within E-Configurator. Similarly the other way around. Although with E-Configurator you can always Read the config from the RTU, which should match what it really is (as long as you've restarted the RTU since changes..)

2) Yes, if you're talking about additional IO modules then you should enter the module address of the module you want to upgrade. You should know what this number is, it's either shown when you read the IO Modules list from E-configurator, or it's the number the DIP switch is pointing to on the expansion IO. You don't have to upgrade the base IO, this is done automatically. I believe that the first IO module attached is also done automatically, the firmware upgrade process listing in the manual has all of these details I'm sure.

PS: That link you sent is NOT the manual. The manual would be found from within E-Configurator in the Help section. It's a much better source of information about upgrading firmware. ONLY when the release notes tell you do deviate from the manual should you do so. DO NOT assume the release notes provide all the information that you need.

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