|
TL;DR: Scheduled Virtual Drive for Service Desk Positions for 2020 / 2021 Pass Outs!
Qualification - BA / BBA / B.com / BSc
(all branches) / BCA
Last Date to Register : November 26, 2021.
|
|
Job Description
|
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements.
- probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy.
|
|
Desired Candidate Profile
&
Qualification
|
-
Candidate should have graduated in year 2020 (OR) graduating in year 2021.
-
Candidate should have 55% and above in 10th, 12th & Graduation(aggregate of 6 semesters or 3 years).
-
No active backlog is allowed.
-
Should have
excellent communication and English speaking skills
-
Should have good interpersonal skills and ability to perform under pressure
-
Any 3 year Graduate like BA / BBA / B.Com / BSc (all branches) / BCA.
|
|
Criteria & Conditions
|
-
Selected candidates will have to sign a 2-year Service Agreement on the day of joining.
-
Only shortlisted candidates will be invited for the assessment / selection process.
-
Candidates will be responsible for arranging required infrastructure, for appearing for the selection process, which will be conducted online.
-
Candidate should be willing to work across technology, domain or role, and should be ready to work in 24/7 shifts.
-
Selection process will be conducted virtually.
-
Candidate must be open to relocate to Kolkata location
|
|
How to Refer a Friend
|
-
Referred candidates must meet all of the above mentioned criteria.
-
Please share this email with your interested, eligible friends and request them to click on the registration link below and apply, on or before
November
26, 2021.
-
Registration to be completed on Capgemini’s University Recruitment Platform - Superset.
-
Post registration, candidate needs to apply, to participate in the event.
-
For any queries, please write to
fresherh...@capgemini.com.
-
Please note, as per the Capgemini
Employee Referral Policy, fresher
positions are not eligible for referral bonus.
|
|
Registration Link
|
|
|
To Know more click on the links below.
Regards,
Talent Acquisition Team - India
|
|
