NETGEAR router password recovery allows you to recover your admin password if it is changed or forgotten. We recommend you enable router password recovery if you change the admin password on your router.
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I go to "Router Password Recovery", enter serial number, successfully answer security questions, then I'm given tempory recovered password (assumed), click on "Login" then the next page is the router sign in page, enter the new assigned temporary password - but then I'm denied access and I get the same "Recover Password" page again.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
As I posted earlier I did a factory reset but that failed to fix the problem. This morning out of desperation I attempted another reset. Instead of choosing "manual settings" ( I had made printout previously), I chose "auto". Went through the steps and was successful in restoring access to router. I also tried to head off another password death loop by using "@newdig" as the new password since this is the continued password Netgear keeps giving me to reset the password which never worked.
My problem here is no cable access, only ADSL. There are little to no chooses for router/modem combos except Netgear. Seems they have lock on market - which tells you why they have NO service after 90 days.
My conspiracy their is that the ISPs are trying to squeeze out third part suppliers so that we are stuck with the rubbish that they provide. I have two Homehub modem/routers still sitting in their original shrinkwrap. Horrible things
I setup the password recovery (and answers) after the reset. This has been strange because I did the same thing when I first installed the router, and I printed out the answers but perhaps the system never saved it.
Then there is the question about the rest of your network. As you have been told, the IP address you see for the computer, 10.0.0.100, suggests that you have a second router on your network. The computer is getting its address from something else. Not your R6300v2.
> [...] The router gives me legit IP addresses of 193.168.1.1 for the
> router and 192.168.1.2 for my computer - reset from 10.0.0.1 for the
> router and 10.0.0.100 for the computer, but I still can't get into the
> GUI or past the password-recovery prompt. [...]
Are you trying to say that your computer formerly had a "10.0.0.x"
address, but now has a "192.168.x" address? "10.0.0.x" suggests the
presence of another router. Are you sure that you're talking to the
right one?
Came home to find I had no Internet access. Could not get into the router GUI, so tried hard reset. Router GUI came up in Set Password Recovery mode, so gave it the serial # and answers to two security questions.
As I said: I have done a factory reset several times. To be clear: Holding the Reset button while powering-up, until the Power light begins to blink.
When it's "up," ipconfig says my IP address is 192.168.1.2, and the router is at 192.168.1.1
Connecting via IE or Chrome to the gateway address: The router does not accept the default login of "admin" and "password" and bumps me to the password-recovery after a couple of attempts. It asks me the two questions I answered after the first factory reset, it offers the password I'd set, and then just goes into a loop of refusing the login of "admin" and the password I'd set.
If I use my browser (Win 10, IE 11) and enter routerlogin.net/start.htm I get an /MNU_access_setRecovery_index.htm link directing me to the password recovery screen (BTW, I have not forgotten my login password). I enter the router serial number and answer the two security questions. A display shows the password information which is correct. I click continue and the screen goes back to the serial number entry. This repeats over and over again. I do not get a login screen at all.
As I used advanced settings to further configure my router and the advanced option is not available in the Genie app, I need to be able to login directly to the router (which does display the advanced option). If I were able to login and revert to a previous firmware version, I would. The Genie doesn't give an option to do this either.
I was able to replicate the same issue on our AX20. I will need to send this to our software team to investigate. In the meantime you have two alternatives. 1. Set the password recovery up without authenication. 2. Link you router to a TP-Link ID cloud account. This will also allow you to have remote access via the cloud by using a Mobile device and the Tether app linked to the same ID.
@Sparky672 Hi Again - I hope this is helpful..... I got an email from Google that an un-secure app was trying to access my account. Since the details of that indicate that it was me, I assume the tplink Archer A7 is deemed an un-secure device or app. Makes sense, since none of the usual security info is required on the setup page, I think?
You are exactly correct. I responded to the Google warning, which supposedly allows the "un-secure" app. I never got the Google warning again, but it still does not work. My guess is the fact that you cannot properly set it up... missing critical details... port number, encryption method, etc, not to mention the password field that always seems to be blank.
I have the reason for this. Our email service does not work with SSL or TLS. While Google did switch to SSL back in 2012 the most popular is still POP and IMAP. I have asked if we plan on changing this since Google is by far the most popular email service out there. If i get any updates I will let you know.
You did not mention the password field. When I save the password and go back to this setting, the field is blanked out. How do we know if the SMTP password is saved when the router GUI shows nothing there??
This makes absolutely no sense. What are you talking about when you say "our" mail service. When you enter the parameters into any email client, it's communicating with GMAIL's service, not your own service. Do you perhaps mean your router software does not work with SSL or TLS? So then I'm assuming port 25 only.
And what does 2012 have to do with anything? It's 2020 now and if Gmail has been using secure authentication for their servers since 2012, TP-Link should have absolutely no excuse for software being 8 years behind on a router that was released last year!
Forgetting about Gmail/Google for a moment, there are NO email services out there that I can find that will work with this router! Just point to one. They all want secure authentication for sending mail from their SMTP servers. A company like TP-Link that sells routers with firewalls should know a little bit about security.
At the very least this feature of sending mail from the router should be clarified that it's "port 25 only without SSL/TLS" or just removed entirely since nobody has access to an email account that uses port 25 without secure authentication.
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