Edutech RM-US process, 1-3Yrs, 6.5LPA, 25 Post, Night Shift, 6Days Working, FOR EDUTECH Firm in Mumbai 3UWHEDU/RM.USPROCESS13Y56.5LM/81742

[NonIT HR Project]

Dear Consultant,

Urgent hiring Edutech RM-US process, 1-3Yrs, 6.5LPA, 25 Post, Night Shift, 6Days Working, FOR EDUTECH Firm in Mumbai         

3UWHEDU/RM.USPROCESS13Y56.5LM/81742

SOURCING GUIDELINES

candidate willing to work in night shift 11 pm to 8 am?

Excellent communication skills

Candidate MUST be working in a similar role in any Banking/BPO/ Hospitality/E-commerce/ Product/ Education Firm

candidate willing to work 6 days a week with a weekday off/

Additional Comments: This is for US business. Night shifts. Screening will be done on the basis of communication skills. Please ensure the candidate has excellent comm skills, right attitude and product selling skills.

Max Hike Percentage 30.0 %

About Co :Leading Ed- Tech Startup

Working days 6 days a week with a weekday off( sat and sun are working

Job Title: Relationship Manager

Company: Top VC Backed Ed-Tech StartUp

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch.

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

· Field: Education-Technology

Job Summary (Responsibilities and Duties)

Be accountable for the entire Relationship Manager of a growing business

· Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a newto-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

· Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

· Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

· The Relationship Manager will be required to communicate with customers via phone and email.

· Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

· Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

· Excellent communication and interpersonal Skills

· Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

· Customer Satisfaction Focus: Ability to listen and active problemsolving skills

· Multi-tasking

· Project management: Remarkable detail orientation for making accurate trackers

· Database management: Quick query response and resolution.

Ability to analyse large amounts of data

· Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

· Competent time management skills

· Self-motivated

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Shekhar

080-50626011