| Solutions | Metrics |
| Leadership Training Program | Training cost per pharmacist; % training eligible pharmacists trained; Employee satisfaction; |
| Recognition Program | # grievances; Employee satisfacition; Absenteesim rate; Turnover rate; |
| Blog Contest | # problems raised; % problems solved; % employees participate in the contest; |
| HR Online
Mentors Regards, Xiao (Claire) Jiang |
Average time spent
with a mentor; Cost-per-mentor; Employee performance; |
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