FW: Meant for frequent traveller by rail in India - keep this complaint number in your mobile
Sridhar Machani
Sent: Saturday, October 19, 2013 10:59 AM
Subject: Meant for frequent traveller by rail in India - keep this complaint number in your mobile
From M.V.Ramana Murthy ,
*Incident 1*
It happened few months back. We were travelling and I and my family were
waiting in the A/C waiting room at Secunderabad Station. The attached
bathroom was not clean and was giving bad smell. Added to this
dicomfiture, the bathroom door was not closing tight , and I also observed
that shutter was not closing tight because of faulty door closer. I
complained to the attendant .
I also sent an SMS " The bathroom of A/C waiting room on platform No 1 of
Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the
the door is not closing properly". After few minutes we left the waiting
room as our train arrival was announced. Within few minutes I received text
reply from Railways, givinng an Id No and that action will be taken .
After few hours I received a message that the bathroom has been cleaned .
After ten days I received another message that the faulty door has been
repaired and thanking me.
*Incident 2*
Recently on 24 th October I and my wife were travelling by Hyderabad Ajmer
Express on our Rajasthan trip. Next day morning , I noticed there was no
water in the bathroom and the taps are all dry, wheras our journey will
continue and we will be reaching our destination ( Bhilwara near Ajmeer)
after another 18 hours. I was worried that it is going to be a miserable
time to travel without water. Water or No water, people will continue to
use the bathrooms and the stink will become unbearable. I complained to the
Conductor. I also sent a SMS "Travelling in the A1 compartment of Hyderabad
Ajmeer express train No 12720. No water in the bathrooms . Pl arrange. Also
replace leaking valves else problem repeats." Pat came the reply" Your
reference id is 1110250019. For status visit www.scr.indianrailways.in. or
SMS as STATUS<SPACE><id> TO 8121281212 . Thanks for registering complaint
" . After about 20 minutes I received message that water will be filled
at the nearest Railway station having water filling facility. At Itarsi
station water was filled and we had no problem . After about a week I
received another message that the faulty valves have been replaced . It was
amazing.
I am thankful to the Railway authorities for introducing a sytem where one
can complain from a running train and doubly grateful that they have
acknowleged the complaint and attended.
I collected this help line number from the Railway waiting room !
Many times while travelling by train we are put to unexpected incovenience
, we react by cursing and criticizing. No other response. Ofcourse once we
reach our destination we just forget.
There is no use in cursing the darkness around you, do light a candle
however small it be, it gives an inspiration and ten more candles will be
lit . The process continues reducing the darkness.
The Railway Number to which you can *SMS is 8121281212* . Please pass on
this message to your friends and it may help some one in need in cluding
you .
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