US-TX-Houston Desktop Support Help Desk

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Title: Desktop Support Help Desk
Location: US-TX-Houston
Type: Personal (not a recruiter)
Name: The poster has chosen to remain anonymous. You may
click the link below to send the poster a message.
EMail: isms...@flash.net
Duration: Permanent
More Info: http://www2.HeadHunter.NET/scripts/msg.wsc/respage.p?ResID=AAAESM

Resume:
Education
Bachelor Arts, Fine Arts
Computer Skills
Windows 95, Windows NT Work Station, Microsoft Office '95, Microsoft Access '95
v7.0, Microsoft Visual Basic Programming v4.0, Lotus Smart Suite '96, dBase 4.0
, dBase v5.0, Monarch v4.0.
Main frame systems; ADPICS and GEMS2000. Main frame emulators; Glink, Extra
Personal Client, and Rumba.
Training Skills
Developed, managed and implemented, personal computer and mainframe training for
two City Systems training for City division. Classes included basic,
intermediate and advanced levels.
Experience
Position: Administrative Assistant III
City of Houston, Public Works & Engineering, Information Systems & Automotive
Support Division
July 1994 to present:
Produced and executed the division's software training. Trained over 100
employees in the use of Windows '95, Windows v3.11, Lotus Approach v3.0 and
Lotus Amipro v3.1. Provided basic, intermediate and advanced level of classes.
Training included memo writing, report generation, form building and data base
creation.
Design, formulate and implement computer programs created in Microsoft Access
v7.0, Visual Basic 4.0 and Lotus Approach.
Review and analyze new software for PC, LAN & WAN based equipment to determine
data format and ensure compatibility.
Develop and create specialized custom reports downloaded from ADPICS and
GEMS2000 files.
Involved in the day to day problem solving activities of ADPICS and GEMS2000.
Assisting and advising managers, auditors and users on system use. Studying,
developing, testing and coordinating implementation of detailed specifications
for system enhancements.
Independent contractor: A & W Couriers, Inc.
June 1992 to July 1994:
Delivery of documents/freight to and from customers in and around the Houston
area in a professional manner. Responsible for assisting customers with billing
problems, erroneous deliveries and rates. Marketing A & W to possible customers.
Director of Materials Management/Facility Maintenance: Owen Healthcare, Inc.
The Woodlands Hospital (now Memorial Hospital The Woodlands)
June 1990 to June 1992
Involved in the development and implementation of a Total Quality Management
Program. Trained employees in the use and identification of possible TQM
opportunities. Company realized a $250,000 savings using TQM.
Charged with cost reductions for the hospital, reduced cost by $36,000 annually
by introducing alternate material of equal quality.
Installed and implemented a total material management computer system including
inventory management/control, cost reporting, cost reduction reporting and
utilization.
Trained employees in the use of the computerized inventory management program.
Responsible for all materials and capital equipment functions, request for
quotations, contract negotiations, contract writing, request for proposals and
budget.
Supervised 7 facility maintenance personnel. Developed a complete maintenance
schedule for all facility equipment to ensure maximum availability during peak
periods.
Director of Materials Management/Facility Maintenance: The Woodlands Hospital
May 1987 to June 1990
Supervised 20 Housekeeping personnel. Organized and implemented a time-out
schedule for cleaning the hospital.
Trained housekeeping staff on hospital cleanness, bio-hazards, and meeting
hospital standards.
Designed and developed a computerized Bio-Hazard tracking system for all
surgical, pathological (organ and limb disposal), laboratory, and hospital
bio-hazard waste.
Processed orders for hospital supplies. Implemented a materials control
procedure including inventory every 6 months.
Owner/Business Manager: Self employed
November 1985 to May 1987
Responsible for direct distribution of cosmetics, profit and loss, budgeting,
bookkeeping, and finance.
Materials Manager: Tamimi & Fouad Construction Div., Inc.
June 1982 to November 1985
Supervised a team of 20 with yearly expenditure $15 million. Increase
production by 30% within 3 months by inventory control and scheduling. Reduced
cost $200,000 per year by formulating and executing a material status report.
Saved $2 million by negotiating the purchase of capital equipment. Purchased
spare parts for 1,500 pieces of heavy equipment.
Established a world wide purchasing department servicing 20 construction sites
simultaneously. Responsible for purchasing, facility maintenance, warehousing,
materials distribution, budgeting and personnel.
Developed policies procedures and affirmative action plans. Liaison between
various departments.
Senior Materials Specialist: Technical Management Services, Inc.
June 1981 to June 1982
Increased procurement volume 150% without increasing staff by creating
innovative procedures.
Supervised and managed the spare part requirements for 2,000 pieces of heavy
equipment. Trained personnel in the use of ARAMCO's main frame materials
computer program.
Processed purchase orders for oil and gas related projects for ARAMCO.
Expedited local manufactures. Supervised a staff of 5 personnel. Reduced
handling time of 1,500 plus documents monthly by developing and implementing a
document control system. Increased subcontractor performance 15% by coordination
and compliance of contract specifications.
Self employed owner Business Manager: Dougharty & Associates
June 1980 to June 1981
Complied and published "Kenya's 1981 Trade Directory". Costing Budgeting,
bookkeeping, advertising space sales, advertising layout, design, and printing
supervision. Organized and developed a territory sales program which increased
sales 10%.
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