Ms. Connie Wong
Miyako Restaurant
6345 Westheimer
Houston, TX 77057
Dear Ms. Wong:
My lunch hour today was an experience I hope to forget, as it was quite
unpleasant. Some background is in order, so first, I want you to know
that my first time ever eating sushi was at Miyako on Westheimer in
1985. I've been hooked on sushi ever since, regularly having dinner at
the Miyako on Westheimer, the Little Miyako that was located in the
Village about 10 years or so ago, and then when that location closed,
the Kirby location. In the mid-1990s when the downtown location opened,
I began having lunch there at least once per week, every single week,
until I began working in Greenway Plaza in January 1998. Since that
time, until today, I've had lunch at the Kirby location at least once
per week, every single week. So a reasonable estimation would be that
I've eaten at Miyako more than 500 times in the past 15 years.
I arrived at the Kirby location at 11:35 a.m. today and took my usual
seat at the sushi bar. Being that today was a federal holiday and many
offices were closed, there were only two others at the sushi bar, and
over the next 10 minutes, a total of about 5 tables were occupied.
Still, just the one couple and me at the sushi bar. In other words, not
very busy.
Among other sushi items, I ordered the Miyako Special maki. As I always
do when ordering the Miyako Special maki, I asked that it be cut into 8
pieces, rather than the usual 6 pieces, because when cut into 6 pieces,
a single piece is too large for me to eat without biting into it, and
then it completely falls apart. About three minutes after taking my
order, the waitress returned to say that I would be charged $1 for
cutting the maki into 8 pieces instead of 6 pieces. I looked her
straight in the face and told her that I was highly insulted by that
comment and told her of my frequency of visits to Miyako. She told me
that it was the manager's decision to charge me $1. I asked to speak
with the manager. The manager, who I recall previously as a waitress,
came from the kitchen area with a very sour look on her face. I then
reiterated to the manager what I told the waitress of how insulting the
idea of charging me $1 to make two slices with a knife. I also reminded
her of my very frequent visits to Miyako, which I knew she already knew,
because every single employee who works outside the kitchen knows me by
my frequent visits.
She told me that mine was a special request and there would be a $1
charge. I then told her that I guessed she had no idea what the notion
of customer service was and that she had two choices. She could either
charge me $1 for her employee to make 8 slices instead of 6 slices and I
would never again set foot in Miyako, or she could change her mind and I
would remain a customer. She stated once again that there would be a $1
charge. I then turned around, picked up my magazine and walked out of
the restaurant. Mind you, I had ordered a Coke which had already been
served to me and which I had partially consumed. I did not pay for it
nor was I followed and asked to pay for it.
I am truly saddened to have to make the decision to no longer have lunch
at a restaurant that I so much enjoy at least once per week. But then,
it's a sad day when $1 is more important than the loyalty I've shown
Miyako over 15 years and thousands of dollars.
/s/
P.S. As a final comment, I thought I'd offer that sometimes I order the
daily special, even when there is a piece of sushi that I do not care
for, typically squid. Whenever squid is on the daily special, I tell
the sushi chef he can just leave it off my plate, something I consider
to be quite thoughtful. Miyako can re-sell it to someone else, charging
the normal per piece price, and I've not wasted any food.
END OF LETTER
Jim
"Sheryl" <s_m...@flsh.ent> wrote in message
news:38B1FBD8...@flash.net...
Let s know what (if anything) happens.
Lance
---------------------------------------------------------------------
"...Bond reflected that good Americans were fine people and that most
of them seemed to come from Texas."
Casino Royale. Chapter VII
As yourself, a visitor in excess of 500 times, maybe you could see the light
and give the place another chance.
If one bad experience turns you off a restaurant, maybe you should consider not
eating out as much.
While the $1 charge was not appropriate, and I agree insulting, this new
manager needs time to hone her customer service skills and could very easily
become a pleasant manager.
From someone who spent over 10 years in the business, I am no longer involved,
sometimes we are human, have bad days, have put up with staff not showing up or
even walking off the job for no reason. We make mistakes and after the
customer leaves, realizes our mistake.
Give them another chance and maybe the decision will be different and a
favorite restaurant of yours will not be written off due to one bad experience.
ron
I merely was trying to tell you that after over 500 visits to a restaurant,
that one bad experience should not have you write them off for good.
The manager could have been new, or following a directive that might have been
misunderstood.
There might be a simple explanation to the whole story. Keep us updated. If
you still are not happy, try Cafe Japon across the street from Kirby Miyako.
More expensive, but very good.
Ron
Have not had a chance to go to Little Miyako. Can you please post a
review?
--
"Yes, evil comes in many forms, whether it be a man-eating cow or Joseph
Stalin, but you can't let the package hide the pudding! Evil is just
plain bad! You don't cotton to it. You gotta smack it on the nose with
the rolled-up newspaper of goodness! Bad dog! Bad dog!" - The Tick
Someone told me recently that the owner of Miyako bought Cafe Japon. Is
that true? And yes, it is more expensive than Miyako. I already spend
$15-$18 at lunch and I'm not willing to spend any more than that.
I already go to Tokyohana at least once per week as well. I told them
on Tuesday they would start seeing more of me. They did again today.
I called and Cafe Japon and Miyako have different owners.
ron
RonDL wrote:
Thank you, Ron, for your recommendation. Because of your post, we decided to give
Little Miyako a try, since we usually go to the Miyako on Westheimer. The menu and
prices are basically the same, though we noticed that the Caterpillar maki (eel and
avocado) wasn't the usual price of $1.15 for 2 pieces; it was $4.00 for 4 pieces,
which was a bit disappointing. And the rolls at the other places are $1.15/2
pieces, but at LM one has to order 4 (big roll) or 6 (little roll) pieces at a time
($2.30, same price per piece), which was absolutely _no_ problem for us! Got all
rolls this time: spider (crab), dynamite (mixed cooked fish), tekka (tuna), anagi
(eel), yellowtail, fresh salmon, smoked salmon, all of which very fresh and tasty.
And as for the plastic plates, and the plastic cups for the soy sauce, hey no big
deal. Actually, it was kind of fun, and it was nice not to have to wait for a
server to come around; just order at the counter. It was fast, and just as fresh
and delicious as the others. It's on our list of top sushi places.
Becky
Rebecca wrote:
> all of which very fresh and tasty.
Pardon my grammatical dysfunction here. When I read it back, I felt like Peter
Seller's character Wang in "Murder By Death", and heard Truman Capote's voice in my
head saying, "WERE very fresh, WERE very fresh... use your #!@%!# verbs!!" *giggles*
Becky
>I already go to Tokyohana at least once per week as well. I told them
>on Tuesday they would start seeing more of me. They did again today.
>
I'm also a regular at Tokyohana - they have been, and continue to be my
favorite sushi place in town.
I have, however, in my last two visits, noticed a distinct difference in the
place. First of all, Steve, my favorite sushi chef at Tokyohana, seems to
have moved on. Second, there seems to have been a good deal of recent
turnover in their waitstaff, and the replacements aren't up to speed, as of
yet. Their service is very slightly 'off', though not enough so that I'd
stop making my weekly lunch visits!
The quality of the sushi is still as good as ever, though :-)
--
=======================================================================
Greg R. Broderick Things usually work just before they break.
Otherwise they'd break sooner.
gany...@insync.net
gr...@qrd.org
=======================================================================
"A foolish woman is clamorous: she is simple, and knoweth nothing --
Proverbs 9:13"
Next time I'm in Houston, I'll be sure to stop by this place; as for
your "500" visits, I'm sure they got along just fine before you arrived
"on the scene" -- and they can get along very well without you... I bet
they are glad to be rid of you....
Wanna bet they threw your rude letter in the dustbin?
Go stuff your face with sushi....
Best
Greg (Wondering if Miyako has a case for slander...)
* Sent from RemarQ http://www.remarq.com The Internet's Discussion Network *
The fastest and easiest way to search and participate in Usenet - Free!
Geez, Rip Van Winkle...
That thread was posted over three weeks ago. Just wake up from your stupor?
You might also want to comment on the unfortunate happenings at the Ford
Theater in alt.politics.us_president
>"A foolish woman is clamorous: she is simple, and knoweth nothing --
>Proverbs 9:13"
>
>
> Next time I'm in Houston, I'll be sure to stop by this place; as for
>your "500" visits, I'm sure they got along just fine before you arrived
>"on the scene" -- and they can get along very well without you... I bet
>they are glad to be rid of you....
>
>Wanna bet they threw your rude letter in the dustbin?
>
>Go stuff your face with sushi....
>
>
>Best
>Greg (Wondering if Miyako has a case for slander...)
---Steve Cutchen O- | Baseball: Umpiring, Quotes and Poetry
scut...@airmail.net | Maxima MaxFAQ & Villager and Quest FAQ
--------------
An eclectic mix at http://web2.airmail.net/scutchen
Too bad it wasn't _you_ that was assassinated, pal (not that anyone
would miss you)...you're a real "strike -OUT!", Steve - O....
Best
Greg
Well I'll be damned...
I wasn't expecting your pithy retort until, oh, April 10?
I support your protests. I've only recently become of customer of that
location however, I think we should get treated better than that! I
regularly drive all over Houston to visit places I like. (I live near
Pasadena.) I also spend more money than the foods worth. I think all
customers should be treated above such petty nonsense and great customers
like yourself should be given some special attention. Alter all, this is the
U.S. and the laws of the economics as well as survival of the fittest will
prevail. Check on the web site for the Harris County Appraisal District and
see who the registered property owner of the Miyako Restaurants is. You will
have to look for a free standing location on an owned piece of real estate.
One is in Clear Lake on Bay Area Blvd.
Send a registered letter (politely) requesting a response from the owner or
management and inform them that you have posted this message on our
newsgroup. I will let them know also that I am concerned as I am a new
customer. I have been driving to that location from Pasadena and choosing
them over the several other good restaurants in the area. (Ichi Bon in Kemah
is new and very good so far.) I will let them know about the news group and
that I personally will not go back until I hear or read something positive
about your little problem. I ate sushi every day this week and spent between
$50. and $100. every time. I earn it, spend it and will not tolerate BS! You
shouldn't either.
As far as the comment about your being patent with management and eating out
too much... to hell with that. I work with a lot of restaurant
professionals. The good ones are the best people you could meet.
Unfortunately there are also a bunch of big ego know it alls. They are part
of a very competitive, here today gone tomorrow business. A lot of silly
egos in there. I think Miyako will probably do you right if you get to the
right person.
Jabora
Earlier this evening I received a phone call from Connie Wong, the lady
to whom my letter was addressed. This is the first contact I have
received since sending my letter one month ago. She stated that she
received my letter and discussed it with John, the owner. They are
reviewing the policy. No apology was offered until well into the
conversation.
I asked her why the policy was in place and her response was that the
appearance is different. I asked her what difference it made as to the
appearance if that's what the customer requested. She talked around
that and never really gave me an answer. I told her that ability to eat
my food without my mouth being totally full was far more important than
the food's appearance, and frankly there is no difference in the
appearance.
I stressed to her how offended I was at the way it was handled and she
said that the new manager was doing her job. I then discussed the
customer service issue and she just offered lip talk. I then told her
that actions speak far louder than words. I also told her that in the
month since this incident, I have been taking special notice at the
customer service I have received at numerous restaurants. I offered
several examples of experiences I've had at restaurants where they
didn't know me from Adam (unlike at Miyako where everyone knows me) and
that in at least 3 instances, I was provided with extremely nice service
and provided with things I never even asked for. One such example was
at La Vista. I placed a takeout order a couple weeks ago. My entree
came with a salad that I knew I would not care for. I told them that I
didn't want the salad included and that I would like to order a caesar
salad. I did not ask for nor did I expect to receive the caesar salad
as a substitution for the salad that was included on the menu. Further,
I asked for extra potatoes and at the same time I said to please charge
me whatever they felt was appropriate. When I was given the check,
there was no charge for either the caesar salad nor the extra potatoes.
I told the order taker that there was a mistake and to please charge me
for the additional items. The manager was standing right there and
said, "there's no charge." I couldn't believe it. I told him I wanted
to pay for those items but he insisted that I pay only for the entree.
I relayed this story to Connie Wong.
So anyway, after a lot of getting nowhere, she again said they were
reviewing the policy and asked what they could do to win back my
business. I told her, at a minimum, that I would like a letter of
apology from the owner as to how I was treated as the owner is who I
wanted to write to in the first place. I wanted to be assured that
there would be no additional charge for cutting a custom order in 8
pieces instead of the standard 6 pieces and that I would like a
complimentary meal to compensate for the ruined lunch I had last month.
She said she would relay my request to the owner and would send me a $25
gift certificate. She then asked if I would return. I told her that I
was not satisfied with only the gift certificate. I wanted an apology
from the owner and the assurance that this would not happen again.
--
fzr...@ubgznvy.pbz <-- Apply ROT13 to reply by e-mail
Love to all,
Sheryl
"I want...", seems to be the operative phrase here.....
This is exactly the sort of customer who should be insulted by waiters and
management as loudly and often as necessary until she leaves in a glorious huff.
___ ____ _ _ ____ ____ __ __ ___ ___ __ __ _ _
/ __)( ___)( \( )(_ _)(_ _) /__\ ( ) / __) / __)( )( )( \/ )
( (_-. )__) | \\ | _)(_ )( /(__)\ )(__ \__ \ ( (_-. )(__)( \ /
\___/(____)(_)\_)(____) (__)(__)(__)(____)(___/ \___/(______) (__)
"Too bad that in the 21st century, religion is still used to
bolster ugly discriminatory laws." --Eve DuJardin
hmmm... do ya think he's compensating for something? (ooh-weee! I'm
sure feeling mean this morning ;)
nb
Not Bob replied
> hmmm... do ya think he's compensating for something? (ooh-weee! I'm
> sure feeling mean this morning ;)
I've got your compensation ... *right* *here*.
___ ____ _ _ ____ ____ __ __ ___ ___ __ __ _ _
/ __)( ___)( \( )(_ _)(_ _) /__\ ( ) / __) / __)( )( )( \/ )
( (_-. )__) | \\ | _)(_ )( /(__)\ )(__ \__ \ ( (_-. )(__)( \ /
\___/(____)(_)\_)(____) (__)(__)(__)(____)(___/ \___/(______) (__)
"Too bad that in the 21st century, religion is still used to
Yes.... So....?
IMHO, "I want" *should* be the oerative phrase if you are paying
for it!!!!!!!
Right?
> "I want...", seems to be the operative phrase here.....
>
> Yes.... So....?
>
> IMHO, "I want" *should* be the oerative phrase if you are paying
> for it!!!!!!!
>
>
> Right?
Hmm...I don't agree.
Conal
Except she doesn't just want her sushi cut in eight pieces. She wants
gratitude, she wants ingratiation, she wants apologies, she wants
assurences. In short, she wants the restaurant to accomadate her
personal whims, irregardless of their impact on the establishment. And
she wants vindication for her anal obsessing, both by her percieved
sympathizers and by the restaurant management. It's obvious to me, what
she wants is control. And, the number of slices is just an excuse, just
a convenient point of contention in which to exert her control freak
tendancies. She could just as well take half bites like any sensible
person would.
"Ah, yes. I would like the prawn sushi ....oh, and make sure you slice
that to fit my mouth".
Sure, pal.
As for what YOU want? ....like I care.
(dang! ...todays passing has not diminished my foul mood. RFC POSTER
ALERT: notbob is not suffering fools today!!)
=D
nb
>"I want...", seems to be the operative phrase here.....
>
>Yes.... So....?
>
>IMHO, "I want" *should* be the oerative phrase if you are paying
>for it!!!!!!!
>
>
>Right?
>
Er... perhaps not quite strong enough. Maybe _if one is paying their
money for an item or service, `I demand'. If the seller cannot comply,
then there is ` I regret I cannot comply, you must take your business
elsewhere or modify your order to accept what I can offer'.
>
>Except she doesn't just want her sushi cut in eight pieces. She wants
>gratitude, she wants ingratiation, she wants apologies, she wants
>assurences. In short, she wants the restaurant to accomadate her
>personal whims, irregardless of their impact on the establishment. And
>she wants vindication for her anal obsessing, both by her percieved
>sympathizers and by the restaurant management. It's obvious to me, what
>she wants is control. And, the number of slices is just an excuse, just
>a convenient point of contention in which to exert her control freak
>tendancies. She could just as well take half bites like any sensible
>person would.
>
>"Ah, yes. I would like the prawn sushi ....oh, and make sure you slice
>that to fit my mouth".
>
>Sure, pal.
>
>As for what YOU want? ....like I care.
>
>(dang! ...todays passing has not diminished my foul mood. RFC POSTER
>ALERT: notbob is not suffering fools today!!)
>
>=D
>nb
Thanks notbob or whoever, for the psychobabble. Sounds like you've
spent some time eating in a mess hall where you were not exactly
paying your money for the food and agreed on the front end to accept
your board. `Half bites as any sensible person would' - No sensible
person would be eating sushi in the first place.
Nicely worded. Stand up and take a bow, sir.
> ALERT: notbob is not suffering fools today!!
There's a change? <EG>
The Ranger
This nit-wit experienced a bad meal (after 500 visits?) and not only made a
scene in the restaurant but also tried to "justify" her childish antics
again on the ngs. The restaurant is better off without this nuisance. The
other regulars are probably having a grand laugh (at her expense) and
breathing a collective sigh because she hasn't come back.
The restaurant management isn't losing any sleep over her "not coming back"
because she's expecting them to give her more than she's worth.
If you go in to every situation aggressively, merchants are not going to
want to deal with you in good faith. Just because you're "paying" for
something doesn't mean that you can be demeaning.
The Ranger
'Sounds' like you're a moron masquarading as a professor...
> Sounds like you've spent some time eating in a mess hall
> where you were not exactly paying your money for the food
> and agreed on the front end to accept your board.
Which prison are you eating at? Your application of logic and rhetoric
shows a juvenile attempt at name calling. Well, little man, I'm you
Huckleberry.
> `Half bites as any sensible person would' - No sensible
> person would be eating sushi in the first place.
Ah... The REAL reason -- the good ol boyz' "sushi is bait" routine.
Dang, Billy-Joe-Jim-Bob; git yo pole. Weez goin' fishin'!
Go back to that rock you slimed out from under; the sun's too bright for you
and baked what little brains you have.
The Ranger
.....I knew it ...had to look, didn't ya'?
Not Bob replied
> > > hmmm... do ya think he's compensating for something? (ooh-weee! I'm
> > > sure feeling mean this morning ;)
genitalia typed
> > I've got your compensation ... *right* *here*.
Not bob replied
> .....I knew it ...had to look, didn't ya'?
Sometimes I do more than just look...
That always creates a nice atmosphere for the other patrons. Sheesh.
--
Albert Nurick <alb...@nurick.com>
>
>Interesting that this incident occurred in a Japanese restaurant. It
>would be interesting to see her try this at a restaurant *in* Japan.
>She would be the one who would be expected to apologise if she ever
>wanted to eat there again.
Ya, just try ordering a hamburger without lettuce at a fast food restaurant
in Japan--that right there is a major no-no. I can't imagine what they
would do if you tried to do something different to the sushi!
rona
>
>-- Craig
Hey, Craig.... remember a certain person ragging
on me for mixing up Ellen with Sheryl???
Perhaps there was a reason...
Stan
notbob wrote:
(large snip of yadda-yadda)
> She could just as well take half bites like any sensible
> person would.
Actually, the maki pieces at Miyako _are_ a bit on the large side for popping the
whole thing, but taking half bites can not only be extremely messy, one also
doesn't get the full flavor of all the tidbits in the roll all at once. Perhaps I
just don't do it right, though I seem to manage a whole piece pretty well anyway.
Just a bigger mouth, perhaps?? teehee
Went to the one on Westheimer last night. Service: right on, as always. Maki
and sushi: fresh and delicious, as always. We tried the Ika Fry (fried squid
served with a very nice dipping sauce) as an appetizer. I cannot begin to tell
you how many times I've had squid at other restaurants where it was so chewy that
it was inedible. But the Ika Fry was soooooo tender that it practically melted in
our mouths. We also tried the mackeral sushi for the first time. It definitely
has a flavor unlike any of the others; you could taste the ocean, but I wouldn't
say it was "fishy" in a bad way. The texture is much more firm than say the
salmon and yellowtail. Wonderful!
Becky
> Why don't you all get together in Miyako's parking lot, and the last
> one standing wins. After all, this is Texas.
No, Tex, it ain't "Texas." The whole discussion is being read throughout
the world. Most of the people bantering back and forth happen to be from
the US (not primarily Texas, either) but that's a discussion for another
time.
The Ranger
Er... Ranger - the topics re under _Houston eats_, and Houston is in
Texas. Deep in the heart of Texas.
Uhm... Thanks for the geography lesson. Woulda never known that had you not
pointed it out...
It's also being cross-posted under rec.food.cooking,
alt.radio.talk.dr-laura, and rec.travel.air. I know that both 'rec.' ng's
are international, and artd-l might be, too. It's an awful big country,
doc, and your an insignificant part of it.
The Ranger