How To Fix ITunes Won’t Recognize IPhone On Windows Computer
Giovanna Qiu
I've connected it through my usb cable, tried every other usb dock, re-installed Itunes and restarted my computer, checked for every update (currently on 12.3.3), erased or reset my Iphone, followed everything else with deleting certain folders according to :
I have windows 10, and everytime I connect it comes up with the Pc companion thing, but the icon to connect my Iphone on itunes never comes up. I plugged it in my computer and my phone is still charging and is visible elsewhere.
The Apple Mobile Device USB driver should reinstall automatically after a PC reboot and after reconnecting the phone. If this is not happening, do you by any chance have McAfee Antivirus? If so disable it temporarily, reboot the PC (and make sure the AV did not re-enable automatically) and then try connecting again. Alternatively, disable any AV temporarily, and then delete and reinstall iTunes per the instructions here.
Hmmm... at this point I am at a loss. If you want I can ask the hosts to move your post to the iTunes for Windows Forum. There is a user there by the screen name of turingtest2 which is the top expert on iTunes here. He is not only knowledgeable but a very nice guy to boot. I could email him but it would be best if the post is just moved. He is in London so he may not answer for a while, then again he has responded to my emails late at night....
I have done everything on the list mentioned. I tried reinstalling itunes and checking in the device manager in "Universal Serial USB controllers" where I find the "Apple Mobile Device USB Driver" ( no "!" or any other icon, just normal), cicked "Update driver" and it says driver is already installed.
If you did, try going to Control Panel, Device Manager, Universal Serial Bus Controller (if I remember correctly) and then delete the driver there. You have to have the iPhone connected for it to show. Then disconnect, reboot the computer and connect again.
ok I have done what you asked now, uninstalling the Apple Bus Controller and rebooting my pc. I connected my Iphone and nothing happened. So I went to the Device Manager and did a "Scan for hardware changes" and the Iphone is still visible in "portable Devices" but now there is no Apple Usb Driver under "Universal Serial Bus Controller" and still nothing in itunes.
My phone will charge but my PC won't give a prompt saying a device is plugged in. This is not an issue with drivers because I have troubleshooted already and I have tried a different cord and even a different PC.
just update it phone and see if you can update the computer also . if you have itunes on computer make sure you have already authorize your computer and if this did not work try reset . this can also help
not trying to get iTunes. my computer should see and/or recognize my iPhone as a wireless connection with my personal hotspot turned on. it doesn't.. it shows cellspot and some weird numbers anytime I try to connect so I try that one and put in pw and still doesn't connect.. cannot connect to this network.. I have mobile hotspot turned on on my computer and it says network which is greyed out.. what is not clicked or turned on ? I don't understand it.. nothing works.. by the way, this is an iPhone se but prior to that same deal with the IPhone 6 I had.. it wont see it.. once in a while it will see iPhone but for the most part the available networks do not show iPhone? yet my phone shows what is needed to connect and insists i'll see an iPhone listing as a choice.. I don't.. ? why?
I went to control panel, device manager, universal serial bus, then apple mobile device. Clicked on driver, then on update driver. FIXED it. laptop now sees my ipone when plugged in. EASY! Way less trouble than other posts here! Mine was not working since the 13.1.1 IOS update.
Need to add mediapack through settings (apps & features) - optional features and click add a feature by typing mediapack . And install. Let me know it solves. it is for people who updated windows to latest patch 2020?
This did not directly work but it did lead me to the fix. While in iTunes ensuring my version was updated, I stumbled across the "Run Diagnostics" feature. I ran the diagnostics which ultimately identified the connection issue and walked me through the remedy (which required a fix and reboot of the PC). But in the end, everything is working again. So, Thanks!
This simple trick worked for me. I plugged the cord to my Iphone and then connected to the computer - same results. I then unplugged the Iphone only and plugged it back in. Then my laptop saw the Iphone and I went to ITunes and it asked to allow Iphone to sync.
The issue may be with the dock itself (even though it is charging) or with the phone U2/Tristar/USB logic IC. Try getting the dock replaced (or just another connected to test), and if that doesn't help, see if you can locate someone to do a board level diagnosis for you. There's a link on my profile for a service to help people locate board repair techs
Try going into control panel, then into devices and printers. If you see the iphone under unspecified, then right click it and select troubleshoot. If it doesn't give you the option to enable the device , then right click the device, select properties, click on the hardware tab, then select the properties button at the bottom right. Then click change settings, click on the driver tab and click disable and then click enable.
Spent 2 hours on the phone with Apple Tech support... Senior engineer explained a few things... can't believe this worked. I plugged it in to a different computer, and the update finished... allowing me to skip restore, and simply go back to my computer to sync. I'm not asking how/why, just thankful it worked.
I have Iphone 6S in recovery mode and i could not turn on it and also USB cable not recognizing, how to resolve it, i have tried other cable still same issue but i tried other mobile USB is recognizing.
I have a used iPod Classic 5th Generation (A1136) that was purchased for a parent as it is compatible with all their 40-pin gear. One of the parents already has an identical model which was "working fine" (although hadn't been synced for over a year). By this I understand that syncing has worked on their family PC (running Windows 10) in the past, but updates may have been run / fiddling may have taken place since the last successful sync.
However, I plugged in this newly purchased iPod to the family PC (via USB) and strange things began to happen. The iPod appeared to connect, then disconnect and reconnect again in a loop until eventually Windows gave up and said the device had malfunctioned. iTunes doesn't detect the device at all, but once the connect/reconnect loop gives up the iPod appears as a mass storage device - but iTunes continues to ignore it.
I spoke with Apple Support. The iPod Classic is no longer supported by the software, period. Backwards compatibility is not considered and old versions of iTunes are not provided by Apple. In fact, the support personnel are forbidden to provide an older version. They suggest buying a new iPod.
The older iPods are no longer supported by the new iTunes 12.9. To get the iPod back on track, it's best to install an old version of iTunes on a Windows PC. To get the older versions of iTunes, search in Google.
I had this problem and tried everything from all kinds of forums and posts. Although my iPod was registered and visible on one of my computers, it was invisible and did not appear in iTunes on another until I assigned a drive letter to it in: Control Panel\Administrative Tools\Computer Management\Disk Management - and suddenly there it was!
Windows currently recognizes the iPod as a USB disk, even when I switch it out of disk mode. When I go through Device Manager to update the driver under Portable Devices to install the same driver as the iPhone is using, it tells me that it is not a valid driver for that hardware. So Windows PnP does not recognize it as a iPod, which is a software issue? So why didn't the recovery work?
I have run all sorts of diagnostics on the iPod with no issues. I have reached the stage where it realizes that it is corrupt, and even tells me to restore it using iTunes, but if Windows doesn't recognize it... I have noticed that Windows hangs when it is attached, and I have had timeouts on the driver install.
I'm planning to go into my local Apple store next week, but I wonder if even their Geniuses understand Windows drivers and PnP. I also plan to hammer it this weekend, since it should be a user solution. I will post any updates.
Slight update: OK, so Windows 10 PnP returns a Device Identification String which it matches to a device in the "Models" section of the INF file. So these must not match! Now the INF file is from the latest Apple drivers, so is the iPod screwed enough to be returning a DIS that matches to a USB device but not an iPod? Going to look at resertting the iPod a few more times.
However, I went to my local Apple store on the way home. They attached to one of their laptop and iTunes recognized it almost immediately as needing recovery. When it was done, I connected it to my tablet, where iTunes recognized it as an Apple formatted iPod and allowed me to reformat and populate.
I have a newish Win 10 64 bit that has never had iTunes on it. I downloaded iTunes 9.2.1, ran setup and plugged in the iPod. I got an error message telling me to unplug it and then plug it back in. I did and it worked. I've put 1 new song onto the iPod so far and it worked just fine. Here's a link to the page for 9.2.1: =en_US
Something strange is going on... I have a 5th gen iPod, now called classic (no such tag when purchased), 80 GB, software version 1.1.2 and it works fine with iTunes version 12.10.1.4 running on Windows 10 Home 64-bit version 1903 OS build 18362.418, and has never stopped working through all the iTunes and Windows upgrades/changes since iPod was bought more than a decade ago. Since the original question states that it worked flawlessly on another computer, it makes me think there may be a software version issue; make sure your CPU, OS, and iTunes are all either 32-bit or all 64-bit. While 64-bit CPUs can use 32-bit OS & software, things tend to work better when they all are 64-bit, and 32-bit CPU can only use 32-bit OS and software. If that is all good, try different USB ports & cables, since both go bad.
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