Hi Norval,
What device are your students using? The only situation where I have come across this is on iPads. Apple decided for some reason to make iPads use curly apostrophes by default. All other computer systems use straight apostrophes. My webpage here explains this problem: https://www.languagesonline.org.uk/Hotpotatoes/iPads.html
Where pupils have to insert an accent (e.g. j’ai), I also add an alternative answer as j’ai using the ALT + 0146 code. It then accepts both answers as correct.
I hope this helps.
Andrew
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