Only Local to South Carolina Candidates, Must submit Local DL and any alternate resident proof.
Need State/public sector Experience.
DAILY DUTIES / RESPONSIBILITIES:
Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Technical
- Troubleshoot and recommend technical solutions for customer issues related to backup configuration and recovery.
- Develop workaround solutions as appropriate.
- Monitor and assess current backup systems and recommend hardware and software enhancements
- Install, configure, test, monitor, and maintain backup system application and hardware,
- Perform equipment and software upgrades
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Performs other duties and special projects as assigned
REQUIRED SKILLS
• 5+ years of experience with networking protocols, including TCP/IP, HTTP, DNS, MLLP, NDMP, NTP
• 5+ years of experience with Storage Spaces Direct (S2D) Hardware and Software Administration
• 5+ years of experience with Veeam Software
• 5+ years of experience with Microsoft Hyper-V host and VM administration
• 5+ years of experience with projects involving PCI/ NIST regulations, implementations and / or audits
• 5+ years of experience with Change Management
• 5+ years of experience with Disaster Recovery
• 5+ years of experience with configuring and troubleshooting VMware
PREFERRED SKILLS
• STIG HARDENING
• Experience in projects involving Pub1075 regulations, implementations and / or audits
• HYBRID CLOUD ARCHITECTURE
• HYPERCONVERGED INFRASTRUCTURE
• Shell Scripting