Role: Onshore Prod Support Cloud Data Engineer

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Feb 22, 2023, 11:37:37 AM2/22/23

to Alex...@orangetopservices.com

Role: Onshore Prod Support Cloud Data Engineer

Client: Infosys/CVS

Location: Hartford, CT (Remote for now)

EXP:- 8+yrs experience

Job Description:

• L1 production support based on SOP (Standard Operating Procedure) for job failure related incident tickets during on call period

• L2 production support for data related incident tickets & data help related

• L3 production support for service request related tickets (Ingestion)

• L3 production support for fixing minor bugs

• Responsible for meeting agreed SLA for incident tickets and service requests

• Responsible for coordinating & resolving problem tickets

• Responsible for implementing the automation scope based on problem ticket

• Responsible for Prod SME role for transitioning the projects from Dev team to Support team

Skill set:

• Solid prod support experience in L1/L2/L3 level of support

• Strong communication, analytical and problem-solving skills

• Strong knowledge on entire SDLC process

Technical skill set:

• Strong knowledge/experience in GCP (Infoworks, Big Query, GCS, Pub/Sub, DataProc, Airflow/Composer etc.)

• Strong knowledge/experience in Unix/Shell Scripting

• Strong knowledge/experience in SQL

• Experience in Tidal & Service Now ticketing system is an added advantage

• Knowledge/experience in Python, Spark is an added advantage

• Knowledge/experience in Hadoop Eco System (Hive, HDFS, Map Reducer etc.) is an added advantage