Job Title: Jr SRE Application Support Engineer
Location : ALPHARETTA, GA-Onsite-F2F Interview
Contract
Position Overview:
The Wealth Management Production Management Site
Reliability Engineer position is a highly visible/critical role, which will be
a team member of technical SMEs managing the stability and optimization of the
Wealth Management systems. Scope includes but not limited to, the day-to-day
support of the organization’s technology related outages, collaboration on
technology projects
focused on stability, optimization, business impact
analysis, and associated risk-related methodologies. This role will be
responsible for overall stability of the Wealth Management Investment
Management application platforms, participation on key optimization
initiatives, and collaboration with multiple technical teams within .
Additionally, partner with WM business units, various levels of management and
staff to collect, analyze and make recommendations on optimizing the platform.
This position will mainly perform DevOps/SRE role in Java, Unix & SQL
technologies technology.
Responsibilities include:
- Incident Management
-Create and manage necessary process involving incidents
- Partner with Ops Control
to ensure IT and/or End User communications are handled appropriately
- Engage with the
development team throughout the life cycle to support Application build
for Reliability
- Develop software to
automate manual operational work
- Run, maintain and
improve the service against established Service Level Objectives by
applying software engineering principles
- Responsible for the
availability, performance, change (CP) management, monitoring, and
capacity management of their services
- Troubleshoot priority
incidents, conduct blameless post-mortems, and ensure permanent closure of
the incidents
- Analyze patterns of
production incidents, develop permanent remediation plans, and implement
automation to prevent future incidents from occurring through software
engineering
- Manage process related
functions around large-scale events such as disaster recovery. Communicate
closely with impacted groups to ensure all events are properly managed.
Primary Skills / Must have
- Site Reliability
Engineer (SRE) in which 80% will be support [React/Protect], 10% will be
in Dev Ops[Enable] space.
- Proven track record
supporting large scale multi-tiered cloud-based applications.
- Analyze ITSM activities
of the platform and provide feedback loop to development teams on
operational gaps or resiliency concerns
- Hands on experience with
Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler
tools such as TWS, autosys
- L2-L3 Production
Support, debugging skills, problem solving
- Experience working in an
Agile Development environment
- Proven ability to
understand and troubleshoot complex problems under pressure
- Excellent communication
skills (both written and oral), listening skills, influencing and
negotiation skills
- Experience with
performance troubleshooting and remediation
- Experience with
observability tools such as Splunk, Kibana, Grafana, Prometheus
- Support the application
CI/CD pipeline for promoting software into higher environments through
validation and operational gating, and lead in DevOps automation and
best practices.
Secondary Skills / Desired skills
- Having good expertise on
Linux and shell scripting. Need to be very comfortable with Linux
- Grafana/Kibana
dashboarding experience
- Good problem-solving
skills
- Good communicator
- Good understanding of
brokerage business
- Jobs
(controlM/CBSS/CRON) experience
- Bachelor’s/master’s
degree in computer science, Information Systems or related field