Weird DICOM retrieval problem

[paultalb...@gmail.com]

I have been troubleshooting this problem for days and I am out of ideas - I’m hoping someone out there can provide the insight I’m lacking

I am using Horos in a veterinary hospital with multiple workstations accessing a PACS. After getting frustrated with people toying with the preferences, I realised I could not only configure Horos to retrieve its preference settings from a web server but I could also lock out users without admin privileges to prevent them making changes. This system has been working brilliantly - all workstations are configured exactly the same way and no-one can change anything.

About 10 days ago one user contacted me and said that she couldn’t retrieve images from the PACS. When I went to see what she was doing, she could query the PACS successfully, initiate retrieval, Horos would show progress bars indicating the study was transferring but, once done, the study never appears in the local database. Indeed, the contents of the local database no longer changes with ANY retrieval request.

Clearly the images are going somewhere - I just can’t find them. The local database settings in preferences are the same for this Mac as for all the others, and are set to default settings anyway. Every other workstation is working as it should so clearly something, outside of the locked preferences on this particular Mac has changed and is redirecting the traffic but I can’t find the change and I can’t find the location of the redirected studies.

I have tried uninstalling and reinstalling Horos but to no avail.

The ‘retrieve to’ destination in the query window is also set correctly to this local computer

Does this situation sound familiar to anyone?

I would be most grateful for some assistance on this one

Regards

Paul

[eli...@gmail.com]

I am having the same problem. I have a machine with PACS access that could query and retrieve studies just fine. Then I set it as a DICOM node so that it could send and retrieve studies directly with another machine that has PACS access. Now, I can query, ask to retrieve and see the C-STORE activity happening, and the log indicates a successful retrieval, but NOTHING will appear in the local database. I can't find the retrieved images anywhere.