Hi,
We're sorry for the inconvenience.
We use the Microsoft media foundation library for playing video files so the files that cannot be played on the default media player are not loadable on Honeycam.
(The default media player is not something you installed for yourself like VLC media player, KMPlayer, DivX, etc.)
However, there are some video files that can be played on the default media player but not on Honeycam, which is our problem to solve.
It would be great if you could send us those samples or links if they are available on the internet. In case the file size are big, please send files to
ap...@bandisoft.com.
Thank you and hope you have a great week.
Best,
Chris