Bonjour Browser no longer runs on Windows 10 64bit

[Peter Bourne]

Problem summary:

What are the steps to produce the issue?

When the starting Bonjour browser, the GUI appears but no services are displayed.
It appears to be searching without finding anything.
Bonjour is running normally as confirmed by iOS Discovery app and there are many bonjour services present.
Even after uninstallation and reinstallation, bonjour browser fails on Windows 10.

What did you expect to happen?

I expected to see services displayed.

What actually happens?

No services were displayed

Which version of the app are you using?

(iPhone, iPad, Android - which version)
Version 1.13 on Windows 10

Which helper version are you using?

(Mac, Windows - which version)

Windows 10

Hope someone can help.

[Confused Vorlon]

Hi Peter,

I just fired up bonjour browser on my (virtual) copy of Win 10 and it seems to work fine.

The only thing I noticed on install was that I had to allow it access to some stuff in the firewall.

could you try reinstalling, and if that doesn't help; disconnect your computer from the internet, disable the firewall, reboot and see if that helps. (If it does - it shows that the firewall is the problem).

remember to re-enable your firewall before connecting to the internet again!

[Peter Bourne]

Thanks Confused Vorlon

I managed to fix the problem by the following means, but I am still unaware of the root cause of the problem.
I uninstalled Bonjour Browser from Windows, deletied every folder for Hobbyist Software in Program Files and App Data (for all users), rebooted the PC and reinstalling Bonjour Browser. That was all it took. Previous attempts where it didn't delete folders didn't work. However, before I did any of this, Kaspersky Total Security had updated itself to a new version. The Kaspersky re-installation is the more plausible reason for success this time.

Doubts remain about the root cause but Bonjour Browser is now running beautifully now.

I appreciate your prompt and helpful response.

[Confused Vorlon]

glad it is sorted.  Virus apps can be a mighty PITA!