VLC Streamer helper crash when converting specific video

[blikb...@gmail.com]

Problem summary:

One of my MKV videos only converts to 25%. An error is logged in the Windows event log (see below).

What are the steps to produce the issue?

Convert a video. Its size is 2GiB. I used the MediaInfo tool to get the codec properties of the movie:

Format                                   : Matroska
Format version                           : Version 2
File size                                : 2.19 GiB
Duration                                 : 1h 26mn
Overall bit rate                         : 3 629 Kbps
Encoded date                             : UTC 2009-10-03 03:11:57
Writing application                      : mkvmerge v2.9.8 ('C'est le bon') built on Aug 21 2009 13:21:42
Writing library                          : libebml v0.7.7 + libmatroska v0.8.1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1h 26mn
Bit rate                                 : 3 243 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.147
Stream size                              : 1.91 GiB (87%)
Writing library                          : x264 core 67 r1153M 7b6ce6a
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=6 / psy_rd=1.0:0.0 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=-2 / threads=12 / nr=0 / decimate=1 / mbaff=0 / bframes=3 / b_pyramid=1 / b_adapt=1 / b_bias=0 / direct=1 / wpredb=1 / keyint=240 / keyint_min=24 / scenecut=40 / rc=2pass / bitrate=3243 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Mode extension                           : CM (complete main)
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 1h 26mn
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 237 MiB (11%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

What did you expect to happen?

I expected the movie to convert fully.

What actually happens?

The movie converts only up to 25%. A message is (consistently) logged to the Windows Event log:

Naam van toepassing met fout: vlc.exe, versie: 2.2.0.0, tijdstempel: 0x00000004
Naam van module met fout: liba52tofloat32_plugin.dll, versie: 2.2.0.0, tijdstempel: 0x3f923f8a
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00004676
Id van proces met fout: 0x1b6c
Starttijd van toepassing met fout: 0x01d0b1c3e948263f
Pad naar toepassing met fout: C:\Program Files (x86)\Hobbyist Software\VLC Streamer\vlc\vlc.exe
Pad naar module met fout: C:\Program Files (x86)\Hobbyist Software\VLC Streamer\vlc\plugins\audio_filter\liba52tofloat32_plugin.dll
Rapport-id: 1e2815bd-1db8-11e5-a43d-90fba6845a16

Which version of the app are you using?

iPad version of VLC Streamer on an iPad 4.

Which helper version are you using?

VLC Streamer Helper v5.0.4 for Windows

[Confused Vorlon]

vlc is good - but not perfect, and on top of that, there are a lot of movies out there with errors in the encoding. I can't tell you offhand whether the bug is in the movie or the converter (VLC).

if you can give me a sample of the movie where the bug is, then I could submit a bug report to the vlc team. That might help them to fix things - but it certainly won't be a quick fix.

in the meantime, I'm afraid there isn't a good answer. VLC doesn't want to convert this file, so vlc streamer can't stream it.

sorry I don't have a more helpful response.