Galaxy 5g Router

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Beverly Denmark

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Aug 3, 2024, 5:39:58 PM8/3/24

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We have set up the Orbi router and 1 satelite using the same name and pw as the ISP. Devices have connected and are working as they should except one. We have 2 Samsung Galaxy S9 phones. One connected without issue the other connects to wifi but says "connected without internet". I have deleted the network and reinstalled it, reset the wifi settings and tried again. Nothing has worked so far. What am I missing.

1 x Samsung Galaxy S10 and on 4x Samsung Galaxy S20, connects to WIFI(6) but without internet or connects to WIFI(6) but was unable to get an IP adress. Switching WIFI off and then on again, maybe twice or force a reconnect on the phone resolves the problem.

Did try to change CTS from default 64 to 500 and max. Made no change to the periodic Samsung Galaxy no ip / no internet problem. Setting CTS to max, killed almost all WIFI bandwidth, timeout in browsers and loooong response times on everything.

Have not noticed trouble when connecting my S20 to other AX WIFI, think i will invite myself to visit a friend with other make AX set and test Have no idea if this is Orbi or Samsung AX trouble, but the combination is not good.

As other posts here and posts on other sites have pointed out there are very, very frequent but random cases where the S23 completely loses the Internet connection but maintains the connection to the router. This can be verified by looking at the Wi-Fi settings page. However, this ONLY happens when connected to the TP-Link AX11000 using WiF-6. If I connect to the Netgear router (also using Wi-Fi 6) everything is fine.

However, I am also having another very weird problem only with the TP-Link. Here is a specific case: I am reading a news feed that has made an internet connection. and read the feed data. Then I try to go to a link to a site from that feed. That link will not open. Yet I can refresh the original feed page and get new results.

So, I do have an internet connection going for one site, but it refuses to create a second/different internet connection. When this happens, I am not in the state where the Wi-Fi settings show a router connection but no internet connection. The setting just shows a good router + internet connection.

This also happens in a wide range of other circumstances where I am using a browser. The browser can open a connection to Google and download search results, but links won't open. I can do as many searches as I want but can't go anywhere. This is very random, but only on the TP-Link.

Very strange. On another thread Samsung replied to the Wi-Fi/no internet problem saying that they are working on it. I just want them to be aware that it isn't just that you can have a router connected but not an Internet connection. You can also have cases where only one connection is apparently possible. I suspect that this is a problem where the DNS lookup is failing, but this isn't clear. I also suspect that if they fix the "no internet connection" problem they will fix this other issue. Still, I want to point out this second issue to make sure that whatever solution they come up with fixes this problem as well.

BTW, tech support people still refuse to believe that the 23 has any Wi-Fi problems at all. The only way I found out that these problems were specific to the TP-Link was from T-Mobile tech support. If I hadn't found that out, I would have returned the S23. If Samsung doesn't fix these issues soon I will be forced to return it. Thankfully I purchased through Costco I have 90 days to return it.

First, the router I have (TP-Link AX11000) is WiFi 6, not the WiFi 6e version. I had previously made a change to my router settings to change the 5GHz radio to a channel width of 160Mhz. This worked perfectly with the S21+ I had previously.

After someone on a TP-Link forum said that his S23 worked perfectly with the S23 I took a third look at my settings. I changed the channel width to "auto" (essentially 80Mhz) everything started working fine. It is a little too soon to say conclusively that that this was the problem, but I'm almost certain that it is.

This is not anything I would have expected. Also, it is not something that many people would run across. I'd be very interested to see if anyone can duplicate this problem with a non TP-Link router that supports 160Mhz channels.

I don't have the "smart" switching to other bands enabled. So, I don't ever switch to 2.4 automatically. I use separate SSID for each band. I never use the 2.4 except on the Netgear AP, and that is also a separate SSID (and is only used for some devices that only support 2.4).

Wi-Fi 6 has sufficient range to cover the house -- except for the fact that it doesn't work with the S23 reliably with TP-Link. It does (with some minor exceptions) work on the Netgear AP with Wi-Fi 6. The TP-Link does have better range than the Netgear RAX 45 (if it would work).

Currently it seems to work. I have connected my watch to the 5GHz band and also replaced a USB C to USB A charger cable which had a broker isolation. Maybe the second point was the main reason. I am still testing.

I just got one of these phones. It immediately began interfering with my router and only stopped when I put it in airplane mode. I'll tinker with it, but it's hard to test it when you share a wifi network and don't want to interrupt other people's connections. Let me know how your testing goes.

Hi,
I recently bought a Tab S6 for my partner but am having a problem with the WiFi.
It will be connected fine then randomly out of the blue the internet will stop working and the WiFi symbol will have an exclamation mark next to it.
The only way to fix it is to disconnect and reconnect WiFi - untill it happens again.
All my other devices connect to the same WiFi network fine without any problems.
Any help please?

Same problem here too....and after your last comment they are quiet.... nothing new with Samsung. Making us to buy their expensive products which are not proper working and their "help" to get the issue fixed are only "connect to a different network", "factory reset" or "software update"! For help like this I don't need to contact them! They know there is a big problem with WiFi which can't get fixed with one of their "problem solutions"!

I would like to add that this issue has plagued my Tab S4 since new and also my Galaxy S8. Both devices have been through many updates and been factory reset. The router is a Fritzbox 7490 and it has been factory reset and had several firmware updates also. On a friend's Huawei router both devices seemed ok. Because of this I gave up trying to fix it some time ago. I suspect it may be a weird compatibility issue with Samsungs wifi hardware. Btw, no other devices on my network have this issue. Unfortunately Samsung`s solutions never went beyond reset, upgrade firmware or try another router. When I recently bought a new TV recently I decided I couldn't risk another flakey Samsung wifi device so I bought a Sony. The Sony works flawlessly on wifi.

Sorry not much help, but a bit of background info. If you're still in warranty you might want to consider invoking it as I don't see another solution. You could try another router, maybe at a friends place.

Edited to add: He's been having the problem longer than I have. It seems the newer the model phone, be it Galaxy (his is a Galaxy S21FE - mine is a Galaxy S22Ultra) or I'm seeing this complaint on multiple reddit and other site threads where the phones are 2023/2022 models are the ones reporting the problems. I upgraded a few months ago to the S22Ultra and that's when the problem really started for me. It didn't happen often when I had my Note 9, though it did still happen, but now it's all the time.

I have to constantly turn on airplane mode then turn off airplane mode in order to get a text message out. (Texts come in ok usually). Phone calls to my phone will usually not ring but go right to VM, and without my phone showing a missed call. I usually cannot call out unless I restart my phone. This is very hard to work with as I work from home and the ATT cell service is not good here so I have to use wifi calling. Does anyone know what the fix for this is? It has been working fine here for 2 1/2 years up until a little over 2 months ago. By the way, my sister and I both have Samsung Galaxy 22 Ultra and our Mom has one of the latest iPhones and we are all experiencing this issue in this same timeline, where we had no issues before.

So, to answer your question, no, I did not call or text your secure line. I am not resetting my phone to factory specs which will be the first thing they tell me to do. This has been going on since I bought the phone in October of last year which was brand new so at factory specs at the time. Since it states right in your documentation that wifi calling doesn't work with your wifi, which is what I have, your router, on a Galaxy, short of changing to a different manufacturer, there's not much I can see that is going to change on my end. This is a problem on your end. I'm not the only person with this problem. Maybe Xfinity needs to do an internet search for the hundreds of pleas for help with this problem that people aren't getting and try to find out why it doesn't work instead of just saying it doesn't. Sorry, but I've just had it at this point.