"Rude" was named after the reggae term "rude boy" and originally based on a real-life situation. The lead singer of Magic!, Nasri, had been in an unhealthy relationship with a previous girlfriend. After the two of them got into a fight with each other, the band based the song off that headline. The couple was in a "mean time" when they were both being rude to each other, as Nasri says in what he describes as a "dark vibe".[4]
I don't know if this problem is unique to me, I have a digital art store....with a few custom digital download listings, and lately I've experienced an increasing amount of abuse from rude customers who do not read the listing, even when I make it super clear!
Luckily, most of my customers are great.....but I seem to be getting an increase in very aggressive and rude customers, who make crazy demands like I am a robot. The latest today was a woman who placed an order for a customised item, she is in a different time zone to me...my turn around time is 1-2 business days, within an hour of her purchase she was sending me abusive messages saying she expected her item on the hour, and she better get it soon or else! ( it was actually 2am on my end!)...
With my store, 5-7 business days, I used to sometimes get inquiries and occasionally a rude person who did not understand that I have a long queue and do orders as they come in. SO.... I made a message that goes out with every order with the above information, along with a link to my RUSH PREP FEE if they want to pay to get stuff faster. since I did that I get very very few of that sort of message. Reduced the stress level to near zero.,
What to say instead: People want help, support and solutions. Saying "maybe" instead of offering your "honest opinion" is a perfectly fine preface. Saying "sorry" if a rude comment falls flat is far more productive than a faux-diplomatic justification for spite.
Hi all, I recently starting hosting on Airbnb, and certain guests have been upset by certain things not being how they expected them to be. Most recently, I was rudely spoken to because I do not offer wifi (which I do not say I offer in my listing). I am not really sure how to respond to these guests when they expect me to offer them with things I do not claim to have. This woman just expected me to have wifi and said she was "flabbergasted" when I explained that my listing does not list "wifi" on the "ammenities" section.
Once or twice I have had to have a "conversation" with a guest: Once, I sat folks down and said, " I want your stay to be comfortable, but there are some rules in my house. Remember that you are in my private home, and you are renting a room, with use of the breakfast room only for breakfast. It isn't okay for you to show up after my cut-off time for check-ins and then proceed to make dinner. It isn't okay for you to play music aloud. My listing is very clear." Recently I had a guest who wrote a review that I was "around too much." Of course I am around in my own home. He was just frankly rude and out of bounds, and I let him know that. There is no excuse for people coming into your private home and treating you like a servant. There simply is no excuse for it.
Unfortunately, they even troll these forums! AirBnB is not for the faint hearted. I feel for you. There was a time when people were usually very nice. What I would do is ask if they'd like to find somewhere else to stay. Wait for them to agree....THEN call AirBnB and tell them the guest has asked to leave. You won't be penalised. Unfortunately, the guest in cases like this are usually refunded their money. That's right. It encourages rudeness. I think that's the reason in 2017 a high proportion of guests are very rude.
First of all, rudeness among the general public is common. Perhaps OP has never worked in a customer service position, but in general, it is my experience that politeness does not really happen. Second, when people are on vacation they are under stress and in a different environment and likely facing problems that they are not accustomed to dealing. They also are dealing with workers who in general are more interested in efficiency instead of politeness, eg: ticket takers, TSA, cabbies, etc. However, the norm is that a hospitality host is polite to strangers, welcoming and friendly. It is actually the definition of hospitable. In short, you are being paid to take other people's crap and be accommodating to them. If rudeness bothers you, probably hosting or any other customer service type job is not for you.
Hi Sara, people can be incredibly rude for sure but to shed some positive light, we have hosted over 175 listings over 2 years. There are only about 6 people that have really been over the top. I doubt any home out there is perfect for every guest that stays and some people are more easy going and understanding than most for sure!
The best thing you can do is realize when someone is treating you rudely, that is about them - not you. Answer politely with "I'm sorry you're disappointed that you expected xx. I will definitely consider adding xx based on your suggestion" and leave it at that.
Then make sure you review them to reflect that they were rude to you. It is absolutely okay to say something like: "XX was seeking amenities we do not offer" or "XX was disappointed that we do not offer xx". That would tell me as a host that the guest isn't looking at the entire listing and I might want to point out some things. Can't tell you how many guests have gotten here are realize that we don't have a TV.
The day of the check out, as i have listed on my profile the check out time is at 11 am, i went to the apartment at 12 pm because he never answered back. I knocked on the door for a while, after 20 minutes no one answered i supposed he had left, so i came in and the guest was very drunk, naked on the floor. i immediately left. I tried knocking on the door a few more times but he never woke up. After another 30 minutes i opened the door again because i got worried something was wrong; he then woke up and started saying racial slurs against me since im mexican, and he kicked me out of the apartment and was still screaming a lot of rude names. The apartment was a total wreck, towels used for cleaning food apparently, linens with blue stains that probably wont wash off.
Flabberghast is a good word, it is more entertaining than rude. Some guests will have withdrawals from not having the internet on, it is addictive! So imagine you are dealing with a person in withdrawals, anger, irritation, flabberghasted even.
As for dealing with them I just say it is written in the description, in the nicest possible way, not much more you can do. If people are rude I just respond in as diplomatic a way as possible, if they are 'beyond the pale' I call Airbnb and have them find the guest another place. They will be gone in a few days and you will probably never see them again so not worth the energy and upset. The important thing is to not take things personally or you will have a very tough time doing Airbnb. In my experience, the nice guests far outnumber the problematic ones so I keep my focus on that.
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I don't think what you said is inherently rude, but neither do I think it would be a stretch for some to construe it that way. In some circumstances it might be taken as a little dismissive, or overly informal by someone accustomed to being treated with extra respect. I would probably save "you can go" for those people who it's safe for you to kid around with. It might sort of carry the connotation (even if jokingly) that the person needs your permission to go.
Yes, it sounds rude. It indicates that you are giving him permission to leave, as if he was your servant who was required to come when summoned and then dismissed when you no longer wanted him around.
Follow on thought: Only case I can think of where it wouldn't be rude would be if the other person was in some position where they were NOT allowed to leave, and you now give them permission. Like you are a police officer and this person has been arrested, and then you say, "Charges have been dropped. You are free to leave now." Something of that sort.
can is a word with several meanings. In the set phrase "you can go now", can means that you are giving somebody permission to go. This definitely sounds rude if you are not in a position of authority over that person. I wouldn't even consider saying it to an employee.
There are a few ways to do this that won't be rude."Have a nice day!" is probably the most common way to signal that you're through with this transaction. Something like "Okay, that should do it. Here's your phone. Have a nice day!"
Yes, it sounds incredibly rude. I wouldn't use that phrasing regardless of context; it's not an English language issue, it's a social awareness issue. It is rude enough that it (in some variant) has been often used for comedic effect, typically by characters which are abusing their authority (police, bad bosses, or the like).
The difference is: if you need something, say that you need it; if you want to know what they want, ask. If you need them to do something (rather than just you need to do something), you have to soften that from a command to a request, in most contexts. If you have a guest at home, "Get out" (command) is extremely rude; "I need you to go" is quite rude; "You can leave now" is about equally rude; "Hey, sorry, could you please head out soon? I need to get started on my homework" (request+explanation) is probably the least polite form which would ever be normally used. "I need to go soon" (what you're doing) is okay; "I need to go pick up my kids from school" (what you're doing+explanation) is normal.
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