Desktop & MacOS Engineer - Jersey City, NJ

[Tansheer Aalam]

H1B, USC and GC Only

Role: Desktop & MacOS Engineer

Location: Jersey City, NJ

Duration:  Long Term contract

Mode of Interview: Video

 

Job Description:

 

Required Qualifications

·         5+ years hands-on Desktop Support and macOS engineering experience.

·         5+ years MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs).

·         Deep knowledge of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks.

·         Strong troubleshooting across networking, Wi‑Fi, VPN, identity/SSO, certificates, and endpoint security.

·         Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication.

·         Excellent stakeholder engagement skills and a track record of cross-functional collaboration.

 

Preferred Skills

·         VDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops).

·         Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar.

·         Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening.

·         CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks.

·         Experience with monitoring/logging platforms (e.g., Splunk) and data-driven operations.

 

Core Competencies

·         Self-starter mindset with high ownership and bias for action.

·         Advanced problem-solving and systematic debugging in time-sensitive scenarios.

·         Strong written documentation and runbook creation.

·         Customer-centric approach with an emphasis on reliability and usability.

·         Growth mindset with interest in engineering, automation, and leadership opportunities.

 

Responsibilities

·         Act as L3 escalation for macOS incidents and problems, owning high-severity issues through resolution and root-cause analysis.

·         Administer and optimize MDM at scale:

·         Build and maintain scripts and automation to reduce toil, accelerate remediation, and improve telemetry.

·         Partner with Security, Networking, and Service Desk teams to standardize solutions, publish knowledge, and uplift L1/L2 capabilities.

·         Monitor fleet health, report on KPIs (compliance, patch levels, incident trends), and drive continuous improvements.

·         Collaborate on cross-platform issues; support VDI and Citrix environments as needed; interface with Windows teams for interoperability.

·         Create high-quality documentation, runbooks, and change records; contribute to change/release processes.

Thanks and Regards!

Tansheer Aalam

Technical Recruiter